Danie Capps

Review and analyze property, casualty and title insurance company policy contract forms and noncompetitive market rates and rules to determine compliance with the Wyoming Insurance Code, administrative rules and policy positions of the department. Provides technical expertise and advice in the areas of property, casualty and title insurance. To plan, organize and administer all aspects of the Nonadmitted Insurance Program. Monitors insurance industry compliance with state insurance laws and administrative rules designed to protect the insurance consumer and promote a healthy insurance market. Promotes public awareness of current insurance industry practices and policies.

• Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
• Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
• Facilitated client satisfaction and renewed customer relations to drive growth.
• Expertise in Middle Market Construction accounts and surety.
• Managed surety team and large book of surety business. Grew surety book of business by $2,500,000 in two years.
• Lead team of 26 account managers across Wyoming to improve business standards and practices.

• Maintained consistent knowledge of industry products and attended continuous education events to increase product knowledge.
• Provided informed guidance to assist clients in choosing commercial insurance products to suit business needs.
• Analyzed risk factors to recommend appropriate coverage levels.
• Negotiated contracts and terms of sale with potential customers.
• Educated clients on insurance policies and procedures.

• Built relationships with clients using active listening and issue resolution to provide excellent service.
• Responded to customer calls swiftly to resolve issues and answer questions.
• Determined client needs and financial situations by listening and scheduling fact-finding appointments.
• Obtained underwriting approval by completing application for coverage.