Daniel A. Baco Kercado

Network Communication Systems Specialist

US Army

Killeen, TX

07.2015 - Current

Troubleshooted hardware and software issues for users across multiple platforms.
Resolved network connectivity issues for both local area networks and wide area networks.
Performed data backups using advanced backup techniques such as disk imaging or cloning.
Assisted other personnel in the installation and configuration of telecommunication devices.
Installed wiring, cabling and devices to establish, repair and improve network operations.
Configured hardware devices and software settings to optimize network performance.
Investigated customer complaints regarding service outages or interference issues.
Planned, installed and maintained systems and performed repairs on malfunctioning systems.
Performed regular tests on systems to keep components functional.
Performed maintenance on equipment, such as antennas, transmitters, receivers, modems, and cables.
Responded to emergency situations involving transmission system failures.
Repaired faulty wiring or cabling in telecommunications systems.
Managed the installation of various types of transmission lines including fiber optics and coaxial cable.
Evaluated local area network (LAN) and wide area network (WAN) performance data to verify availability and speed, identifying network problems.
Worked overtime to respond to emergencies and fix unsafe conditions.
Provided technical support for customers in troubleshooting system problems.
Inspected electrical components within communications systems for signs of wear or damage.
Adjusted signal strength of transmission signals for optimal performance.
Interfaced with vendors to obtain information about products or services offered.
Established accounts for users within the organization's Active Directory environment.
Mentored junior staff members on best practices in system administration.
Maintained positive working relationship with fellow staff and management.