Summary
Overview
Work History
Education
Skills
Timeline
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ELIZABETH ABANKWAH

The Bronx,United States

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

4
4
years of professional experience

Work History

Crew Member

Dunkin Donuts & Baskin Robbins
New York, NY
09.2023 - Current
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Used cleaning chemicals following proper guidelines.
  • Cleaned building floors by sweeping, mopping and scrubbing.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Maintained and organized cleaning supplies stock.
  • Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
  • Restocked kitchen supplies including food products and utensils.
  • Informed customers about daily specials in an engaging manner.
  • Maintained an organized work area to ensure efficient operations.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Assisted management team with inventory counts of food products and beverage supplies.
  • Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.

Store Associate

CVS Pharmacy
Riverdale, NY
02.2021 - 07.2023
  • Stocked, replenished and organized inventory to keep store merchandise fresh.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Unloaded and moved merchandise to maintain aisles and set up product displays.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Answered telephone to give callers store information and look up order details.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Stocked shelves with merchandise and maintained inventory levels.
  • Processed sales transactions accurately and efficiently at the cash register.
  • Performed daily opening and closing procedures for store operation.
  • Demonstrated excellent customer service skills at all times.
  • Verified accuracy of promotional signs within store environment.
  • Addressed customer complaints in a professional manner.
  • Assisted customers with product selection based on their needs and preferences.
  • Resolved customer complaints promptly with professionalism and courtesy.
  • Organized store displays to ensure maximum visibility of products.
  • Ensured the cleanliness and tidiness of the store.
  • Operated scanning equipment for price checks and stock replenishment.
  • Processed returns and exchanges according to company policy.

Cashier

McDonald's Restaurant
Bronx, NY
05.2020 - 01.2021
  • Stocked, replenished and organized inventory to keep store merchandise fresh.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Computed purchases and received and processed cash or credit payment.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Performed other duties as assigned by management.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Followed company security procedures for handling large sums of money.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Collected payments and provided accurate change.
  • Helped with purchases and signed customers up for rewards program.

Education

Associate of Science - Physician Assistant

LaGuardia Community College of The City University of New York
Long Island City, NY

Skills

  • Drive-Thru Operations
  • Order Management
  • Menu Memorization
  • Health Code Compliance
  • Customer Engagement
  • Customer Service
  • Focused and Detail-Oriented
  • Multitasking and Prioritizing
  • Work Planning and Organization
  • Verbal and Written Communication
  • Service-Oriented
  • Professional and Courteous
  • Team Support and Collaboration

Timeline

Crew Member

Dunkin Donuts & Baskin Robbins
09.2023 - Current

Store Associate

CVS Pharmacy
02.2021 - 07.2023

Cashier

McDonald's Restaurant
05.2020 - 01.2021

Associate of Science - Physician Assistant

LaGuardia Community College of The City University of New York

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ELIZABETH ABANKWAH