Windows-Mac OS
Daniel Abbasi
Dublin,OH
Summary
Self-motivated Inside Sales Representative with excellent verbal and written communication skills and strong computer and CRM experience.
Experienced IT committed to maintaining cutting-edge technical skills and up-to-date industry knowledge.
Experienced Office Manager with a strength in managing multiple projects simultaneously and fostering a cohesive staff.
,
Desktop Support Technician with over 20 years of providing rapid client-centered technical support. Expertise in identifying root causes.
Overview
25
25
years of professional experience
3
3
Certification
Work History
IT and Sales Manager
Techused
08.2007 - 11.2024
- Advocated for end-users to perform testing and problem analysis for server, desktop, and IT infrastructure work.
- Consistently met deadlines and requirements for all production work orders.
- Provided documentation on start-up, shutdown, and first-level troubleshooting of processes to help desk staff.
- Consistently hit and exceeded sales goals by 20%.
- Identified and qualified customer needs, developed sales strategies, and negotiated and closed profitable projects with an 85% success rate.
- Managed hardware and software inventory, ensuring timely updates and replacements as needed.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Optimized network performance through regular monitoring and maintenance.
- Monitored systems in operation and quickly troubleshot errors.
- Monitored systems in operation and input commands to troubleshoot areas.
Sales, Refurbishing Supervisor
Kibria Group
03.2005 - 03.2006
- Researched and customized service proposals for clients.
- Developed and maintained long-term relationships with policyholders and small business entities.
- Consistently hit and exceeded sales goals by 20%.
- Maintained and organized a customer database of over 600 clients nationwide.
- Resolved virus and malware issues with a 100% success rate.
- Set up equipment for employees, including installing cables and hardware.
- Installed software and operating systems on company computers.
- Restored data, operating systems, files, documents, and drivers.
- Built and repaired All the major brand's computers
- Traveled up to 50 miles to meet customers on location to handle hardware and software issues.
- Ordered necessary supplies and parts to repair malfunctioning hardware.
Sales Associate
Raven Technology
03.2004 - 03.2005
- Repaired and replaced the computer's hardware
- Resolved computer hardware and software, printing, installation, word processing, email, and operating systems issues.
- Researched and customized service proposals for clients.
- Maintained and organized customer's database
- Sold computer products to individuals and affinity groups within assigned territories using consultative selling techniques.
- Built relationships with customers to encourage repeat business.
Sales Associate
Market2Market
01.2004 - 03.2004
- Identified and qualified customer needs, developed sales strategies, and negotiated
- Consistently hit and exceeded sales goals by 20%.
- Managing activity and sales process over the internet after posting products for sales.
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
Refurbishing Supervisor
TRC
05.1998 - 06.2000
- Resolve technical support inquiries
- Installed software and operating systems on the company's computers.
- Set up and configured hardware and software on company equipment.
- Maintained accurate hardware and software inventories.
- Restored data, operating systems, files, documents, and drivers.
- Repaired and replaced hardware, Auditing and Refurbishing computers
- Ordered necessary supplies and parts to repair malfunctioning hardware.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Monitored workflow to improve employee time management and increase productivity.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Education
Associate of Applied Science - Computer Science
Columbus State Community College
Columbus, OH12.2019
MCP (Microsoft Certified Professional) - Computer Networking
The Business Technology Center
Reynoldsburg, OH03.2004
A+ Certification - Computer hHardware
The business Technology Center
Reynoldsburg, OHSkills
- Microsoft MSCA/MCSE Certified
- Excellent problem-solving abilities
- Windows and Linux
- Data privacy applications
- Network maintenance
- System upgrades
- System backups
- Data backup and retrieval
- Excellent diagnostic skills
- Technical specifications creation
- Network upgrades
- Brand development
Certification
- Microsoft Certified Professional (MCP)
Work Preference
Work Type
Full TimeContract WorkLocation Preference
HybridOn-SiteImportant To Me
Company CultureWork-life balancePaid sick leaveHealthcare benefitsFlexible work hoursTeam Building / Company RetreatsCareer advancementPaid time off401k matchWork from home optionSoftware
Timeline
IT and Sales Manager
Techused
08.2007 - 11.2024
Sales, Refurbishing Supervisor
Kibria Group
03.2005 - 03.2006
Sales Associate
Raven Technology
03.2004 - 03.2005
Sales Associate
Market2Market
01.2004 - 03.2004
Refurbishing Supervisor
TRC
05.1998 - 06.2000
Associate of Applied Science - Computer Science
Columbus State Community College
MCP (Microsoft Certified Professional) - Computer Networking
The Business Technology Center
A+ Certification - Computer hHardware
The business Technology Center