Daniel Abreu
Charlotte,North Carolina
Summary
Adept at optimizing operations and enhancing efficiency, I leveraged my strong work ethic and problem-solving skills at Construvision LLC to significantly improve scheduling systems. By implementing strategic planning and schedule management, I achieved a notable reduction in employee overtime costs. My proficiency in Microsoft Office and bilingual communication abilities have consistently fostered positive customer and team relationships.
Overview
17
17
years of professional experience
Work History
Scheduling Coordinator
Construvision LLC
06.2023 - Current
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Generated reports and tracked data to monitor operational priorities and scheduling.
- Reduced employee overtime costs by closely monitoring work hours and strategically adjusting schedules as needed.
- Enhanced scheduling efficiency by implementing automated systems and optimizing coordination processes.
- Created and distributed agendas and other materials for scheduled meetings.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Completed bi-weekly payroll for 20 employees.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Fluency communication with staff and clients in English, Spanish and Portuguese.
General Manager of Operations
Rios Steakhouse
09.2019 - 06.2023
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Established standard operating procedures that enhanced employee performance.
- Optimized supply chain efficiency through vendor negotiations, inventory control measures, and streamlined logistics processes.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Assistant Manager
Sea Salt Brazilian Grill
05.2016 - 07.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Fluency Communication in English, Spanish and Portuguese in order to keep staff in track and diversified clients satisfaction
Assistant
The Home Depot
03.2016 - 05.2016
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Costumer Service in English, Spanish and Portuguese
Mountain Lift Operator
Wisp Resort
12.2015 - 03.2016
- Learned and enforced lift rules, policies and procedures.
- Ensured efficient lift operations by coordinating with other team members and maintaining clear communication.
- Performed pre-operation inspections and post-operation shutdown procedures.
- Provided excellent customer service, answering questions about mountain trails, directions, and resort facilities as needed.
- Participated in ongoing professional development opportunities, staying current on industry standards and best practices in lift operations.
- Maintained lift mazes, ramps and signs.
- Provided physical assistance to guests as required.
- Alerted mountain staff of any serious problems on lift.
- Helped guests get on and off lift.
- Supported a seamless guest experience by troubleshooting any technical issues that arose during the course of the day''s operations.
- Costumer service in English, Spanish and Portuguese at the Resort
Assistant General Manager
EMK Construction
11.2007 - 12.2015
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Monitored inbound and outbound freight operations to establish timely delivery of packages.
- Generated documentation and information required for customer shipments.
- Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
- Tracked orders and notified customers of status or potential delays.
- Conducted thorough analyses of historical fleet data, identifying opportunities for process improvements and cost savings based on trends in vehicle usage or maintenance requirements.
- Maintained accurate records of all fleet-related expenses, enabling comprehensive cost analysis for budgeting purposes.
- Developed strong vendor relationships to ensure timely delivery of materials and maintain high-quality standards.
- Oversaw demand planning, purchasing, and logistics.
- Reduced lead times for product deliveries through effective supplier management and communication strategies.
- Managed procurement activities, driving cost savings through strategic sourcing and contract negotiations.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
- Provided language translation services for customer service inquiries.
Intern
Secretaria De Estado De Obras Publicas
01.2007 - 12.2007
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Education
No Degree - Construction Technology
Universidade Estadual De Maringa
Umuarama, Pr, BrazilHigh School Diploma -
Colegio Estadual Hilda T Kamal
Umuarama, PR, Brazil12.2008
Skills
- Problem-Solving
- Data Entry
- Customer relations understanding
- Time management skills
- Attention to Detail
- Schedule Management
- Strategic Planning
- Customer Relationship Management
- Deadline-oriented
- Daily timekeeping
- Task Delegation
- Office Management
- Administrative duties
- Documentation And Reporting
- Project tracking
- Project Scheduling
- Calendar coordination
- Schedule organization
- Payroll Processing
- Project Management
- Process Improvement
- Expense Reporting
- Meeting planning
- Multitasking and Organization
- Customer Service
- Microsoft Office
- Scheduling and calendar management
Languages
Spanish
Native or Bilingual
English
Full Professional
Portuguese
Native or Bilingual
Italian
Limited Working
Timeline
Scheduling Coordinator
Construvision LLC
06.2023 - Current
General Manager of Operations
Rios Steakhouse
09.2019 - 06.2023
Assistant Manager
Sea Salt Brazilian Grill
05.2016 - 07.2017
Assistant
The Home Depot
03.2016 - 05.2016
Mountain Lift Operator
Wisp Resort
12.2015 - 03.2016
Assistant General Manager
EMK Construction
11.2007 - 12.2015
Intern
Secretaria De Estado De Obras Publicas
01.2007 - 12.2007
No Degree - Construction Technology
Universidade Estadual De Maringa
High School Diploma -
Colegio Estadual Hilda T Kamal