Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
Generic

Daniel Acevedo

Anthony,NM

Summary

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

14
14
years of professional experience

Work History

Health Care Advocate

Accolade
04.2024 - Current
  • Maintained high standards of customer service by building relationships with clients.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Utilized CRM software to manage client relationships.
  • Educated clients on insurance policies and procedures.
  • Analyzed risk factors to recommend appropriate coverage levels and programs.

Learning And Development Specialist

SumUp/Fivestars
12.2020 - 06.2023
  • Knowledge gathering for assisting in training development and facilitation.
  • Building rapport with multiple teams and departments to adapt training in their preferential needs.
  • Keeping on top of anything new from products, partnerships, process development that may come down for release that may be needing to be trained up on for different departments.
  • Planning and adapting to schedule needs for new hires as well as assessing their skills and learning styles to better develop personal growth and how to ensure knowledge is passed on properly.
  • Developed and executed performance management programs to increase employee engagement and productivity.
  • Facilitated virtual, in-person and blended learning sessions.
  • Trained and mentored different new personnel hired to fulfill various roles.

Technical Customer Service Representative

Fivestars
03.2019 - 12.2020
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Recommended products to customers, thoroughly explaining details.
  • Created user accounts and assigned permissions.
  • Offered assistance in implementing and developing training programs.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Monitored system performance to identify potential issues.
  • Researched and identified solutions to technical problems.

Senior Technical Associate/Level 2 Technical Support Representative

Volt
04.2017 - 02.2019
  • Service contract was under applecare support.
  • Assisting and accessing system issues in the majority of systems and products.
  • Navigation and remote accessing systems to repair systems and access process breaks.
  • Customer relationship and building rapport to gain the trust as is needed for accessing system and files.
  • Taking on issues that regular agents could not handle that may take longer period to get their systems back to proper setup.
  • Managed high levels of call flow and responded to technical support needs.
  • Installed, configured and maintained computer systems and network connections.
  • Completed basic technical support functions and product training for customers.
  • Assisted customers with technical support inquiries.
  • Coordinated with engineering staff to deliver 24/7 technical support.

Bank Agent/ Training Mentor

Sitel Group
01.2012 - 02.2017
  • Trained in client Service and phone skills
  • Trained in company policies and regulations
  • Trained in Banking practices and regulations
  • Trained in Loan servicingTime as mentor to teach new hires on campaign assist in learning the tools for use in best practicescampaign for Directv/AT&T learned to use basic tools to troubleshoot equipment and customer interaction through required scripts

Education

General Studies

New Mexico State University
Las Cruces NM

High school Diploma -

Gadsden High School
Anthony
05.2009

Skills

  • Customer relations
  • Process engineering
  • Creativity and innovation
  • Software diagnosis
  • Hardware diagnostics
  • Network diagnostics
  • Desktop support
  • User credential management
  • Application installations
  • Product training
  • Verbal and written communication
  • Customer service expert

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Health Care Advocate

Accolade
04.2024 - Current

Learning And Development Specialist

SumUp/Fivestars
12.2020 - 06.2023

Technical Customer Service Representative

Fivestars
03.2019 - 12.2020

Senior Technical Associate/Level 2 Technical Support Representative

Volt
04.2017 - 02.2019

Bank Agent/ Training Mentor

Sitel Group
01.2012 - 02.2017

General Studies

New Mexico State University

High school Diploma -

Gadsden High School

Similar Profiles

CREATE PROFILE