Daniel Acevedo Gonzalez
Wesley Chapel
Summary
Detail-oriented professional with experience in front desk operations, and ramp services. Skilled in resolving customer inquiries and complaints, while maintaining efficient team collaboration to enhance service delivery and operational effectiveness.
Overview
15
15
years of professional experience
Work History
Ramp Agent
GAT Alaska Airlines
Burnsville
08.2023 - Current
- Coordinated cargo unloading with other workers to achieve efficient and safe transportation.
- Collaborated with other movers when loading large equipment to prevent potential accidents.
- Facilitated communication among team members to ensure smooth operations during peak hours.
- Loaded and unloaded baggage and other cargo, transporting to and from aircraft.
- Organized baggage carts for loading onto planes accurately according to airline specifications.
- Checked flight manifests to ensure accuracy of luggage loaded onto planes.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Monitored weather conditions regularly to adjust operations accordingly when needed.
- Facilitated clear communication among team members to ensure seamless operations and timely responses to any issues that arose.
- Operated equipment to support on-ground operations in between flights.
- Maintained on-time connections by guiding aircraft to and from gate positions.
Front Desk Agent
Mystic Lake
Burnsville
10.2021 - 07.2023
- Answered phones, responded to inquiries, and took messages.
- Resolved customer complaints promptly and courteously.
- Provided information about hotel amenities, services, and local attractions.
- Engaged with guests to provide information about hotel services and local attractions.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
- Prioritized tasks effectively to ensure timely check-in and check-out for guests.
- Managed cash drawer responsibly throughout shift.
- Addressed guest issues by coordinating with departments to ensure swift resolution and satisfaction.
Store Manager
Dauhajre Group
Aguada
10.2019 - 04.2023
- Recruited, trained and supervised new employees.
- Resolved customer complaints in a timely manner.
- Established customer service standards and monitored staff compliance.
- Developed strategies to enhance customer satisfaction and loyalty.
MA/Front Desk Receptionist
Dr. Harry Lopez
Aguada
03.2011 - 07.2019
- Assisted with scheduling appointments for clients and visitors.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Coordinated appointment schedules to optimize office workflow and enhance patient experience.
- Coordinated appointment schedules to optimize time management and enhance client satisfaction.
Education
Bachelor in Management - Management Science
Universidad Metropolitana
Aguadilla PR05-2018
Skills
- Problem solving
- Team leadership
- Attention to detail
- Communication skills
- Customer service
- Team collaboration
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Ramp Agent
GAT Alaska Airlines
08.2023 - Current
Front Desk Agent
Mystic Lake
10.2021 - 07.2023
Store Manager
Dauhajre Group
10.2019 - 04.2023
MA/Front Desk Receptionist
Dr. Harry Lopez
03.2011 - 07.2019
Bachelor in Management - Management Science
Universidad Metropolitana