Daniel Adams
Buffalo,NY
Summary
Strive to exceed customer/ employer expectations by delivering second-to-none service. Repositioning self from collections to customer service & sales will maintain customer centricity in all initiatives and interactions, always putting the customer first.
Overview
13
13
years of professional experience
Work History
Consumer Direct Services
Health force
3409 Genesee Street | Buffalo NY 14225
04.2024 - Current
- Cultivated strong relationships with clients through attentive listening and proactive problem solving.
- Enhanced patient satisfaction by providing compassionate, holistic nursing aide care that addressed physical needs.
Haul Driver
D.D.L. Logistics
02.2019 - 09.2021
- Company Closed due to COVID
Printer Assistant
Reflections In Print
585 East Ferry Street | Buffalo, NY 14211
04.2012 - 03.2020
- Responded to customer requests for products, services, and company information.
- Assisted in preparation of orders for mass reproducing text and images. Also performed quality checks of printed materials.
Sales Associate | Lot Attendant
Family 1st Auto
536 Winslow Avenue | Buffalo, NY 14211
03.2018 - 10.2018
- Assisted customers in navigating car lot.
- Assisted customers looking to purchase a used vehicle
- Able to effectively communicate with customers and negotiating successful sales
- Assisted with maintaining an organized and clean lot, contributing to a positive dealership appearance.
- Assisted in managing key check-in/check-out system, ensuring that all keys are properly tracked and accounted for throughout daily operations.
- Followed safety protocols for personal, guest and automobile safety.
Collections and Customer Service Specialist
Everest Receivable Services
5165 Broadway Street, Suite #112 Depew NY 14043
01.2015 - 12.2016
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
Collections and Customer Service Specialist
Premier Recovery Group
191 North Street | Buffalo, NY 14201
01.2015 - 01.2016
Collections and Customer Service Specialist
Premiere Recovery Group
191 North Street; Buffalo, NY 14201
01.2012 - 01.2014
- Managed high call volume while maintaining a courteous and professional demeanor.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained and managed customer files and databases.
- Developed rapport with customers, fostering long-term relationships and repeat business.
Collections
PREMIER RECOVERY GROUP
Buffalo, NY
01.2012 - 01.2014
Education
No Degree - Improvement Institute
SMITH SYSTEM DRIVE – Improvement Institute
Lorton, VA01.2004
No Degree - Browns Field Training Initiative Certificate
STATE UNIVERSITY OF NEW YORK AT BUFFALO
Buffalo, NY 05.2002
No Degree - Business Administration
BRYANT AND STRATTON BUSINESS INSTITUTE
Buffalo, NY05.1997
Skills
- Able to negotiate with people even in any difficult situation
- Able to work under stressful conditions meeting with deadlines
- Excellent verbal as well as written communication skills
- Able to work in a team environment
- Highly flexible
- Ability to follow instructions and pay attention to details to follow instructions and pay attention to details
- Word
- Excel
- PowerPoint
- Outlook
- Client Relationship Building
- Exceptional communication
- Stress Tolerance
- Complaint Handling
- Cross-selling expertise
- Customer Service
- Excellent Communication
- Understanding Customer Needs
- Sales expertise
- Professional telephone demeanor
Profile Snapshot
Six + years of commended performance in key collections and customer service. Expert in customer care/communications, problem solving, relationship building and user training and support. Proficiencies in assorted search engines (Lexis Nexis, Accurint, etc.).
Timeline
Consumer Direct Services
Health force
04.2024 - Current
Haul Driver
D.D.L. Logistics
02.2019 - 09.2021
Sales Associate | Lot Attendant
Family 1st Auto
03.2018 - 10.2018
Collections and Customer Service Specialist
Everest Receivable Services
01.2015 - 12.2016
Collections and Customer Service Specialist
Premier Recovery Group
01.2015 - 01.2016
Printer Assistant
Reflections In Print
04.2012 - 03.2020
Collections and Customer Service Specialist
Premiere Recovery Group
01.2012 - 01.2014
Collections
PREMIER RECOVERY GROUP
01.2012 - 01.2014
No Degree - Improvement Institute
SMITH SYSTEM DRIVE – Improvement Institute
No Degree - Browns Field Training Initiative Certificate
STATE UNIVERSITY OF NEW YORK AT BUFFALO
No Degree - Business Administration
BRYANT AND STRATTON BUSINESS INSTITUTE