Daniel Adams
Buffalo,NY
Summary
Strive to exceed customer/ employer expectations by delivering second-to-none service. Repositioning self from collections to customer service & sales will maintain customer centricity in all initiatives and interactions, always putting the customer first.
Overview
13
13
years of professional experience
Work History
Consumer Direct Services
Health force
04.2024 - Current
- Cultivated strong relationships with clients through attentive listening and proactive problem solving.
- Enhanced patient satisfaction by providing compassionate, holistic nursing aide care that addressed physical needs.
Haul Driver
D.D.L. Logistics
02.2019 - 09.2021
- Company Closed due to COVID
Printer Assistant
Reflections In Print
04.2012 - 03.2020
- Responded to customer requests for products, services, and company information.
- Assisted in preparation of orders for mass reproducing text and images. Also performed quality checks of printed materials.
Sales Associate | Lot Attendant
Family 1st Auto
03.2018 - 10.2018
- Assisted customers in navigating car lot.
- Assisted customers looking to purchase a used vehicle
- Able to effectively communicate with customers and negotiating successful sales
- Assisted with maintaining an organized and clean lot, contributing to a positive dealership appearance.
- Assisted in managing key check-in/check-out system, ensuring that all keys are properly tracked and accounted for throughout daily operations.
- Followed safety protocols for personal, guest and automobile safety.
Collections and Customer Service Specialist
Everest Receivable Services
01.2015 - 12.2016
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
Collections and Customer Service Specialist
Premier Recovery Group
01.2015 - 01.2016
Collections and Customer Service Specialist
Premiere Recovery Group
01.2012 - 01.2014
- Managed high call volume while maintaining a courteous and professional demeanor.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained and managed customer files and databases.
- Developed rapport with customers, fostering long-term relationships and repeat business.
Collections
PREMIER RECOVERY GROUP
01.2012 - 01.2014
Education
No Degree - Improvement Institute
SMITH SYSTEM DRIVE – Improvement Institute
Lorton, VA01.2004
No Degree - Browns Field Training Initiative Certificate
STATE UNIVERSITY OF NEW YORK AT BUFFALO
Buffalo, NY 05.2002
No Degree - Business Administration
BRYANT AND STRATTON BUSINESS INSTITUTE
Buffalo, NY05.1997
Skills
- Able to negotiate with people even in any difficult situation
- Able to work under stressful conditions meeting with deadlines
- Excellent verbal as well as written communication skills
- Able to work in a team environment
- Highly flexible
- Ability to follow instructions and pay attention to details to follow instructions and pay attention to details
- Word
- Excel
- PowerPoint
- Outlook
- Client Relationship Building
- Exceptional communication
- Stress Tolerance
- Complaint Handling
- Cross-selling expertise
- Customer Service
- Excellent Communication
- Understanding Customer Needs
- Sales expertise
- Professional telephone demeanor
Profile Snapshot
Six + years of commended performance in key collections and customer service. Expert in customer care/communications, problem solving, relationship building and user training and support. Proficiencies in assorted search engines (Lexis Nexis, Accurint, etc.).
Timeline
Consumer Direct Services
Health force
04.2024 - Current
Haul Driver
D.D.L. Logistics
02.2019 - 09.2021
Sales Associate | Lot Attendant
Family 1st Auto
03.2018 - 10.2018
Collections and Customer Service Specialist
Everest Receivable Services
01.2015 - 12.2016
Collections and Customer Service Specialist
Premier Recovery Group
01.2015 - 01.2016
Printer Assistant
Reflections In Print
04.2012 - 03.2020
Collections and Customer Service Specialist
Premiere Recovery Group
01.2012 - 01.2014
Collections
PREMIER RECOVERY GROUP
01.2012 - 01.2014
No Degree - Improvement Institute
SMITH SYSTEM DRIVE – Improvement Institute
No Degree - Browns Field Training Initiative Certificate
STATE UNIVERSITY OF NEW YORK AT BUFFALO
No Degree - Business Administration
BRYANT AND STRATTON BUSINESS INSTITUTE