Summary
Work History
Education
Skills
Languages
Timeline
Generic

Daniel Adjei

Frederick,MD

Summary

Experienced with managing front desk operations efficiently and courteously. Utilizes excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. Track record of enhancing customer satisfaction and supporting team goals in dynamic environments.

Work History

Concierge

NFC Amenity Management
  • Assisted residents and visitors at the front desk, providing helpful and personalized service
  • Oversaw visitor check-ins and verified vendors for building access using ButterflyMX
  • Logged and tracked maintenance requests and managed resident records through BuildingLink and Yardi
  • Maintained reception area cleanliness and ensured materials were available for resident use
  • Scheduled amenity spaces and coordinated with vendors for resident requests
  • Performed routine building checks, reported maintenance issues, and reorganized furniture/décor when needed
  • Supported building management by documenting daily activities using Microsoft Office tools

Concierge

First Impression Agency
  • Welcomed residents, guests, and prospects, ensuring a professional and friendly environment
  • Handled incoming calls and directed them appropriately to management or staff
  • Managed amenity reservations, freight elevator scheduling, and loading dock access using BuildingLink
  • Conducted building walkthroughs to identify maintenance needs and kept common areas organized and presentable
  • Responded to resident questions and concerns, providing timely and effective solutions
  • Enforced building access policies and supported visitor entry using ButterflyMX

Security Concierge

Admiral Security Services
  • Monitored entry points, verified guest access, and maintained a secure environment for residents
  • Provided assistance at the front desk, combining customer service with security duties
  • Responded to emergencies, alarms, and resident concerns in a professional and calm manner
  • Maintained incident reports, visitor logs, and other documentation for management
  • Prepared detailed daily reports and communicated security issues to supervisors

Customer Service Associate

Nike, Inc.
  • Delivered excellent customer service by resolving issues with purchases, billing, and returns
  • Supported store operations with accurate inventory and order fulfillment
  • Trained new team members in customer service procedures and conflict resolution
  • Recognized for strong communication and ability to build positive relationships with customers

Education

Diploma -

Sherwood High School

Skills

  • Experienced in Microsoft Word, Excel, and Outlook for effective scheduling
  • Proficient in property management software: BuildingLink, Yardi, and ButterflyMX
  • Proficient in organizing amenity bookings
  • CCTV Camera operation monitoring
  • Skilled in visitor management
  • Ability to perform various physical activities

Languages

English
Native or Bilingual

Timeline

Concierge

NFC Amenity Management

Concierge

First Impression Agency

Security Concierge

Admiral Security Services

Customer Service Associate

Nike, Inc.

Diploma -

Sherwood High School
Daniel Adjei