Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
Overview
8
years of professional experience
8
years of post-secondary education
Work History
Pizza Man Dan's Bobonis
Bar Manager
03.2021 - Current
Job overview
Maximized customer service by training staff, overseeing operations, and resolving issues.
Consulted with managers to organize special events.
Motivated staff to perform at peak efficiency and quality.
Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
Adhered to state laws regarding alcoholic beverage services and customer regulations.
Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies.
Maintained effective supply levels by monitoring and reordering alcohol.
Managed staff schedules and maintained adequate coverage for all shifts.
Followed alcohol awareness procedures for preventing excessive guest intoxication.
Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Served high customer volumes during special events, nights, and weekends.
Kept bar presentable and well-stocked to meet customer needs.
Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Birnam Wood Golf Club
Chef
01.2022 - 04.2022
Job overview
Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
Prepared meals from scratch using authentic, popular recipes to generate repeat business.
Oversaw grill, stove, and oven, and cleaned equipment after every shift.
Handled and stored food to eliminate illness and prevent cross-contamination.
Graceland University
Residential Assistant
09.2017 - 04.2019
Job overview
Encouraged community atmosphere by implementing educational and social programs.
Attended, participated, and contributed to monthly staff meetings addressing resident needs.
Assisted residents in preparing for activity and social programs.
Responded to room transfers, incident reports, and maintenance requests.
Maintained clean, safe, and well-organized patient environment.
Developed and implemented programs, study groups and mentoring to promote student success.
Monitored and inspected residence hall rooms to determine safety and manage maintenance issues.
Organized and hosted social and educational events for residents to foster meaningful connections and community spirit.
Provided crisis intervention and support services to students to minimize intensity of emotional, mental and behavioral reactions to crisis.
Established and enforced residence hall policies and quiet hours to establish safe and respectful living environment.
Supervised student employees and provided feedback on performance.
Solved grievances and complaints by collaborating with residents.
Provided crisis management and intervention during emergency situations.
Responded to student inquiries and concerns, offering support and guidance.
Conducted weekly meetings with students to review goals, address issues and provide support.
Assisted in recruitment and selection of student leaders.
Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
Developed, implemented and monitored residential policies and procedures.
Coordinated activities and events to create safe, positive and inclusive environment.
Walmart
Stocker
05.2016 - 12.2017
Job overview
Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
Answered customer questions and provided detailed product information.
Maintained effective team member communication.
Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
Noted unsafe components inside packages and discussed concerns with supervisors.
Performed inventory control, such as counting, and stocking merchandise.