Daniel Alarcon
Torrance,California
Summary
Service-focused individual bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in customer service with 6 years of expertise in related roles. Dependable Worker successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
11
11
years of professional experience
Work History
Server
Rock N Fish
11.2021 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Head Expeditor
Rock N' Fish
04.2017 - 01.2021
- Oversaw kitchen operations to ensure timely and quality preparation of menu offerings.
- Trained new expeditors and food runners according to company policies and standards.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Maintained composure and work quality while under stress.
- Managed over 200 plus covers any given night, 300 plus during busy season.
Head Cashier
Gap
05.2013 - 09.2017
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Counted cash in register drawer at beginning and end of shift.
- Helped customers complete purchases, locate items and join reward and credit programs to promote loyalty, satisfaction and sales numbers.
- Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
- Analyzed purchases for signs of fraud
- Raised Store goal over 69% in credit card applications.
Front Desk Agent
Marriott
06.2015 - 01.2017
- Updated customer accounts with add-on room charges, including minibar use and room service bills.
- Promptly answered multi-line phone system and greeted callers enthusiastically.
- Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
- Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
- Politely welcomed arriving guests, providing room keys and information on amenities and policies.
- Managed over 130 plus guest per night.
Education
Associate of Arts - Communications
El Camino College
Torrance, CA05.2012
High School Diploma -
Hawthorne High School
Hawthorne, CA06.2009
Skills
- Guest service
- Detail oriented
- Interpersonal skills
- Verbal / Oral Communication
- Teamwork / Collaboration
- Team member training
- Performance improvement
- Supply Restocking
- Guest Engagement
Languages
Spanish
Professional Working
Timeline
Server
Rock N Fish
11.2021 - Current
Head Expeditor
Rock N' Fish
04.2017 - 01.2021
Front Desk Agent
Marriott
06.2015 - 01.2017
Head Cashier
Gap
05.2013 - 09.2017
Associate of Arts - Communications
El Camino College
High School Diploma -
Hawthorne High School
Similar Profiles
Paige ResingerPaige Resinger
Server at Rock N FishServer at Rock N Fish
Eduardo GonzalezEduardo Gonzalez
Restaurant Server at Rock N FishRestaurant Server at Rock N Fish
Amrita SinghAmrita Singh
Server at Veerji’s Fish N Grill ( White Rock )Server at Veerji’s Fish N Grill ( White Rock )
Domino N Scott-JacksonDomino N Scott-Jackson
Police Lieutenant at City Of PasadenaPolice Lieutenant at City Of Pasadena
Shirin SharminShirin Sharmin
Security Officer at Cornerstone Protective ServicesSecurity Officer at Cornerstone Protective Services