Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Daniel Alcala

Chula Vista

Summary

Proven leader and customer service expert, I significantly enhanced customer satisfaction at Chula Vista Golf Course, a Touchstone Golf Course, through exceptional service and streamlined operations. Skilled in team collaboration and decision-making, I excel in fast-paced environments, demonstrated by improving productivity levels and maintaining high standards of professionalism. My reliability, leadership and strong work ethic make me a valuable asset to any team.

Overview

4
4
years of professional experience

Work History

Golf Cart Attendant

Touchstone Golf
06.2022 - Current
  • Ensured timely availability of carts for customers by promptly preparing and staging them prior to tee times.
  • Prepared golf carts daily by stocking pencils, tees, scorecards, and towels.
  • Contributed to a positive atmosphere by fostering friendly interactions between staff and guests.
  • Assisted golf club members by carrying clubs from range to cart and setting stations with required balls.
  • Improved customer satisfaction by providing exceptional service and assistance to golfers.
  • Shut down facility daily by turning off lights, storing equipment and locking doors.
  • Resolved guest concerns in a timely manner by addressing issues with professionalism and courtesy.
  • Provided valuable support during tournaments, ensuring smooth operations throughout events.
  • Enhanced course efficiency by maintaining clean, organized, and fully-stocked golf cart stations.
  • Collaborated with team members to streamline work processes, improving overall productivity levels.
  • Maintained pristine course conditions through diligent litter removal and area cleaning tasks.
  • Streamlined cart management, organized carts efficiently for easy access and quick turnaround.

Snack Bar Volunteer

Little League Baseball Inc.
02.2021 - 06.2021
  • Managed cash transactions accurately, balancing the cash register at the end of each shift.
  • Collaborated with fellow volunteers to streamline food preparation processes, reducing wait times for customers.
  • Established rapport with regular customers by remembering preferences and engaging in friendly conversation.
  • Supported inventory management by accurately tracking stock levels and notifying supervisors of shortages.
  • Demonstrated adaptability by effectively multitasking during peak hours to ensure timely service for all customers.

Education

No Degree - Business Administration And Management

University of Oregon
Eugene, OR
06-2027

Skills

  • Team player mentality
  • Member assistance
  • Reliability and punctuality
  • Professional appearance
  • Clean driving record
  • Initiative-taking
  • Strong work ethic
  • Customer service

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Golf Cart Attendant

Touchstone Golf
06.2022 - Current

Snack Bar Volunteer

Little League Baseball Inc.
02.2021 - 06.2021

No Degree - Business Administration And Management

University of Oregon

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Daniel Alcala