Daniel Alfonso

• Develop consistent sales cadence and interactive management of the existing portfolio clients with a focus on retention, credit quality and growth.
• Responsible for conducting the annual review process, which entails performing site visits, collecting financial documents, and collaborating with the Credit Risk department for assigned relationships.
• Enhancing the overall effectiveness, productivity, and contribution of our bankers within the assigned Market by partnership development and leadership engagement.
• As the senior business banker, you will be engaged as a subject matter expert and support resource for complex credit inquiries in the assigned market.
• Achieve desired sales production and business scorecard metrics.
• Use sound judgment in qualifying potential customers/deals as well as recommending the right financial solutions/products for the customer.
• Develops credit structure and full credit packages where the total credit exposure is greater than $250MM.
• Analyze market trends and market size by integrating analytical skills and knowledge of data analysis tools and methodologies.
• Maintain knowledge of industry and competitive landscape and provide timely insights and advice for uncovering and enhancing business opportunities.
• Ensure all KYC and AML as well as other compliance norms are strictly adhered to.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Serves as the client's primary point of contact for Citibank and ensures client has a highly satisfying and rewarding relationship with the bank. Optimizes the banking product set based on client needs and a comprehensive understanding of the client's business, industry, and macroeconomic factors. Develops new-to-bank business relationships and grows existing relationships with current clients. Current business segment includes those clients with annual revenue from $5 million to $20 million.

• Administer branch sales, service, control and management of human resources
• Manage staff to ensure all employees are clear on work priorities and activities, and maintain high levels of customer service
• Execute planning and budgeting activities to ensure branch annual goals are met
• Conduct daily huddles and communicate company goals, business strategies, new initiatives, and expectations to all staff
• Monitor performance to ensure branch metrics are met and appropriate action plans are in place to enhance customer satisfaction
• Oversee branch controls and compliance, to effectively manage risk and ensure positive internal audit ratings
• Identify training needs, identify career progression opportunities and partner with staff to create professional development plans as well as perform supervisory duties including performance evaluations, compensation, hiring, disciplinary actions and terminations
• Lead the recruitment/selection of staff across sales and operations roles within the branch and onboarding
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

• Networked to increase client base and encourage existing clients to expand financial portfolios.
• Promoted financial products by maintaining excellent service offering knowledge.
• Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
• Worked closely with management to strategize sales techniques to increase branch production and customer service.

• Responsible for exceed challenging sales goals by selling and cross selling products and services to clients.
• Maintaining and expanding superior client relations, and consistently meeting or exceeding assigned individual or team sales goals.
• Services all client account needs.
• Proactively seek ways to develop and expand client relationships in order to contribute towards the branch success.
• Desire to maximize individual productivity through attention to detail, self motivation, and adaptability to achieve branch and individual goals.
• In conjunction with Lending staff or within own scope of authority interviews prospective loan applicants.
• Collects all pertinent customer supplied documents to support the credit decision process.
• Assists the underwriting officer or Bank Manager in obtaining complete information on the loan request and communicates with client as needed.
• Based on the type of loan, may close the loan ensuring compliance with all credit regulations.
• Cross trained in all paying, receiving and collection functions including cash handling.
• Accurately processes transactions, adheres to strict security measures balancing procedures.

• Branch based sales position whose primary goal is to acquire, retain and deepen customer relationships.
• Outstanding customer experience and helping the Branch meet sales objectives contributing to the success of the firm.
• Proactively meeting with customers - face to face and over the phone - to discover their financial needs and provide product and service recommendations.
• Partnering with specialists (such as Loan Officers, Business Bankers, and Financial Advisors), to ensure our customers get access to experts who can help them with specialized financial needs.