Daniel Alford
Winchester,MA
Summary
Adept and versatile Handyman with a rich background in residential construction and maintenance, honed through self-employment. Excelled in delivering top-notch customer service and expanding clientele by 30% through referrals. Skilled in plumbing and electrical repairs, alongside a strong aptitude for project management. Demonstrates exceptional problem-solving abilities and a commitment to excellence in every task.
Overview
22
22
years of professional experience
Work History
Handyman
Self Employed Handyman/Locksmith
Winchester, MA
01.2010 - Current
- Performed minor wall repair, installed drywall, and applied wallpaper.
- Built and repaired decks, fences and sheds to improve overall appearance of homes.
- Removed and repaired carpet and wood flooring.
- Demonstrated versatility by successfully tackling a wide range of tasks, from plumbing and electrical work to carpentry and general home repairs, showcasing adaptability and expertise within the field.
- Consistently met deadlines for assigned projects by prioritizing tasks efficiently based on urgency and complexity.
- Provided exceptional customer service by actively listening to client concerns and effectively communicating solutions to their problems.
- Performed basic landscaping tasks, such as mowing, snow plowing, gardening, pulling weeds, and watering lawns for Number square foot facility.
- Expanded clientele base through referrals from satisfied customers who praised my professionalism and attention to detail in executing various handyman tasks.
- Completed repair jobs to restore functionality to electric and plumbing systems.
- Assisted homeowners in maintaining their properties by performing routine maintenance tasks such as painting, plumbing, and electrical work.
- Performed basic electrical work and plumbing repairs such as installing new toilets, removing electrical wires, unclogging drains, and maintaining gutters.
- Installed cabinets and shelving units in homes and offices to provide additional space and organization.
Manager
Bickfords Restaurant
Woburn, MA/Burlington MA
07.2016 - 10.2021
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
- Managed final count for work day and ensured all numbers added up, counted the days take and wrote a deposit ticket and deposited whatever deposit bags needed to be brought to bank at night and put into night deposit box at bank.
- Set up waitress work areas and insured customers were evenly distributed between them as well as collecting and counting their cash at the end of the night making sure the numbers were accurate. Also took take out orders when necessary and managed the front desk including cash drawer for takeout.
- During Covid used my tools and construction knowledge to completely renovate both restaurants including skim coating walls and sanding, painting, replacing outside trim, fixing front of one of the buildings shingles then matching the stain exactly, totally renovating bathrooms including all new azak trim along the base and wall, covering up plumbing while leaving room for wheelchair access and replacing all faucets, pipes, and soap dispensers. Removed an old paper towel/barrel unit that was built into wall and rebuilt the section and tiled/grouted to match the existing wall, totally repainted and renovated buffet room including all new wainscoting as well as trim and sealing wainscoting to ease cleaning. Finished in 2 days because room was needed. Also applied wainscoting to walls in the barroom and added trim. Installed giant tv onto wall using moveable wall bracket. Installed all new ceiling tiles over entire ceiling and replaced all lights over booths as well as installed 5 ceiling fans. Fixed appliances that broke while working as well as repaired plumbing problems as well as electrical. Was on call if any problem happened both with staff or with any equipment.
Project Manager
Tedco Construction Co.
Somerville, MA
05.2017 - 08.2019
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
Manager of Administration
United Parcel Service, UPS
Chelmsford, MA
10.2003 - 05.2012
- Created detailed reports on departmental performance metrics, offering valuable insights into areas requiring further attention or improvement efforts.
- Implemented an electronic document management system to simplify record-keeping processes and reduce physical storage needs substantially.
- Spearheaded special projects aimed at maximizing company resources efficiently while minimizing potential risks associated with such ventures.
- Collaborated with cross-functional teams on corporate initiatives, enhancing overall organizational effectiveness and driving positive change throughout the company.
- Complied with workplace safety protocols to maintain compliance with industry regulations while promoting a safe working environment for all employees.
- Ensured employees loaded package cars using methods provided and trained to them by management so that drivers on road had as efficient of a day as possible while also ensuring loader finishes their day as quickly and as safely as possible
- Entered timecard numbers for 2 centers so that at the morning meeting managers have the pertinent information they need including total hours for each center and how many packages were loaded as well as pieces per hour and misloads for each center to better prepare for next shift.
- Won an award along with another manager for lowering the number of misloads in our center significantly and beat 4 other centers for the award. The driver manager was so happy with the results he gave us both a large amount on a gift card and also gave us lots of stuff from the ups catalog including jackets, shirts, etc.
Education
Associate Of Applied Science - Culinary Arts
Le Cordón Bleu College of Culinary Arts
Cambridge, MAN/A - Computer Engineering
Wentworth Institute of Technology
Boston, MAN/A - EMT Certification Program
Northeastern University
Boston, MA11.2002
High School Graduation - General
Winchester High School
Winchester, MA05.2000
Skills
- Drywall Installation
- Household Repairs
- Hand tools
- Repair work
- Appliance Installation
- Painting
- Drywalling
- Pressure Washing
- Woodworking
- Carpentry
- Plumbing
- Flooring Installation
- Grounds Maintenance
- Residential construction
- Window replacement
- Yard maintenance
- Indoor and Outdoor Painting
- Ceiling fan installation
- Grout repair
- Drain Cleaning
- Contracted work
- Concrete Work
- Roofing
- Cabinet installation
- Project Management
- Emergency Response
- Smoke detector installation
- Tiling mastery
- Electrical Repairs
- Carpentry Expertise
- Repairing pipes and fixtures
- Construction management
- Insulation Installation
- Commercial construction experience
- Electrical Troubleshooting
- Deck Construction
Additional Information
I also can operate most machines including skid steer, backhoe, forklift, excavator. I am a skilled locksmith with all of the knowledge and equipment needed to complete any job that may entail. I work hard, I have years of management skills and complete work on time and correctly.
Timeline
Project Manager
Tedco Construction Co.
05.2017 - 08.2019
Manager
Bickfords Restaurant
07.2016 - 10.2021
Handyman
Self Employed Handyman/Locksmith
01.2010 - Current
Manager of Administration
United Parcel Service, UPS
10.2003 - 05.2012
Associate Of Applied Science - Culinary Arts
Le Cordón Bleu College of Culinary Arts
N/A - Computer Engineering
Wentworth Institute of Technology
N/A - EMT Certification Program
Northeastern University
High School Graduation - General
Winchester High School