DANIEL ALLEN
Marietta,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Shift Manager
Buffalo Wild Wings
06.2015 - 08.2023
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Tracked receipts, employee hours, and inventory movements.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Exercised composure under pressure and in escalated customer service scenarios.
- Scheduled staff to establish adequate coverage during peak business hours.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Cultivated professional working relationships with peers and supervisors.
- Troubleshot equipment to reduce service calls and downtime.
Bookseller
Waldenbooks
07.2013 - 03.2015
- Recovered sales floor by picking up items, shelving books, and product and straightening bookshelves and tables.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Assisted customers with locating books and other materials in store.
- Processed payments and returns on company POS system using proper cash-handling procedures.
Host
Chili's Bar And Grill
05.2003 - 03.2009
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
Education
Bachelor of Arts - Social Science Teacher Education
Ashford University
IowaSkills
- Guest Satisfaction
- Directing Team Members
- Interpersonal Skills
- Scheduling and Coordinating
- Reviewing Performance
- Billing and Payment Processing
- Cash Drawer Balancing
- Schedule Management
- Suggestive Selling
- Operations Management
Timeline
Shift Manager
Buffalo Wild Wings
06.2015 - 08.2023
Bookseller
Waldenbooks
07.2013 - 03.2015
Host
Chili's Bar And Grill
05.2003 - 03.2009
Bachelor of Arts - Social Science Teacher Education
Ashford University