Daniel Allen
Bronx,NY
Summary
Motivated IT Support Specialist in training with a strong background in customer service and problem-solving. Enrolled in the Per Scholas Cybersecurity Analyst program, gaining hands-on experience in troubleshooting, network security, and system administration. Passionate about technology and eager to apply technical skills to IT support and cybersecurity roles.
Overview
3
3
years of professional experience
2025
2025
years of post-secondary education
Work History
Park Attendant
NYC Dept. Of Parks & Recreation
08.2024 - Current
- Operate handheld and motorized equipment to clean and maintain park grounds and facilities
- Interact with park users to answer questions and resolve complaints
- Report all damages and irregularities to supervisors
- Maintain and sanitize comfort stations and replenish supplies
Sales Associate
McDonald's
10.2022 - 12.2023
- Welcomed customers, assessed their needs, and assisted with food selection to enhance customer satisfaction
- Maintained up-to-date knowledge of promotions, sales, and policies to better assist customers and drive sales
- Processed transactions accurately using POS systems, ensuring quick and efficient service
- Built rapport with customers to encourage repeat business and foster brand loyalty
Sales Assistant
Natly Esnard
07.2022 - 09.2022
- Recruited parents and effectively persuaded them to enroll their children in a year-round daycare/school program, contributing to increased enrollment
Education
Applied Associate Degree - Computer Science
Borough of Manhattan Community College
New YorkHigh School Diploma - undefined
AECI Public Charter High School
BronxSkills
Strong communication and interpersonal abilities
Proficient in POS systems
Proficient in Microsoft Office Suite
Track record of exceeding sales targets
Exceptional customer service
Problem-solving skills
Effective team player
Hands-on approach to tasks
Troubleshooting: Hardware/software diagnostics, password resets
Practiced PC hardware diagnostics & troubleshooting
Set up basic networking (Wi-Fi router troubleshooting, IP configuration)
Home IT Lab Setup
Installed and configured Windows 10, Linux (Ubuntu/Kali) on VirtualBox
Timeline
Park Attendant
NYC Dept. Of Parks & Recreation
08.2024 - Current
Sales Associate
McDonald's
10.2022 - 12.2023
Sales Assistant
Natly Esnard
07.2022 - 09.2022
High School Diploma - undefined
AECI Public Charter High School
Applied Associate Degree - Computer Science
Borough of Manhattan Community College