Summary
Overview
Work History
Education
Skills
Timeline
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Daniel Alvarado

Corpus Christi,TX

Summary

Professional customer service expert prepared for this role. Possesses strong background in resolving complex issues, enhancing customer satisfaction, and fostering positive relationships. Known for effective team collaboration and adaptability to changing needs. Skilled in communication, problem-solving, and conflict resolution. Dependable and results-driven, ensuring reliable support and successful outcomes.

Overview

9
9
years of professional experience

Work History

Sr. Customer Service Agent

Federal Express
02.2023 - 03.2025
  • Delivered exceptional support by accurately tracking customer requests and providing timely updates on resolution progress.
  • Collaborated with team members to consistently exceed monthly targets and company objectives.
  • Reduced customer complaints by promptly identifying problems and implementing effective solutions.
  • Served as an escalation point for challenging cases, applying expert problem-solving abilities to reach favorable outcomes for both customers and the company.

Stocker

Dollar General
02.2021 - 05.2021
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Answered customer questions and provided detailed product information.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Greeted customers and directed to requested products.
  • Maintained effective team member communication.

Ambulance Driver

BNT Transportation
01.2020 - 06.2020
  • Improved patient care by coordinating with emergency medical technicians and following established protocols during ambulance transport.
  • Ensured timely arrivals at hospitals by maintaining open communication with dispatchers and adhering to strict transport schedules.
  • Maintained professional demeanor during high-stress situations, effectively managing emotions while providing quality care to patients in need.

Sales Associate

Walgreens
09.2019 - 12.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Customer Service Representative

Alorica
01.2019 - 04.2019
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Fuels Distribution Operator

USAF
07.2016 - 03.2018
  • Enhanced overall facility safety by conducting regular audits of equipment, identifying potential hazards, and recommending corrective actions to management.
  • Optimized storage capacities through strategic organization of tanks, pumps, valves, and pipelines within the facility.
  • Reduced spill incidents by implementing strict safety protocols and conducting regular inspections of equipment.
  • Contributed to environmental sustainability efforts through careful adherence to regulatory requirements for emissions, spills, and waste disposal.
  • Enhanced fuel distribution efficiency by monitoring and controlling flow rates and storage levels.
  • Ensured timely delivery of fuel products to customers by coordinating with transportation providers and maintaining accurate records.

Education

High School Diploma -

A.C. Jones High School
Beeville, TX
05-2016

Skills

  • Complaint handling
  • Payment processing
  • Call center operations
  • Account management
  • Customer support
  • Call center experience
  • Email management
  • Teamwork
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Computer skills

Timeline

Sr. Customer Service Agent

Federal Express
02.2023 - 03.2025

Stocker

Dollar General
02.2021 - 05.2021

Ambulance Driver

BNT Transportation
01.2020 - 06.2020

Sales Associate

Walgreens
09.2019 - 12.2019

Customer Service Representative

Alorica
01.2019 - 04.2019

Fuels Distribution Operator

USAF
07.2016 - 03.2018

High School Diploma -

A.C. Jones High School

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