Daniel Anderson
Buckley,WA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
13
13
years of professional experience
Work History
Express Agent Supervisor
Dollar Car Rental
Buckley , WA
07.2016 - Current
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Interceded between employees during arguments and diffused tense situations.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Guest Service Representative
FlightCar
Seatac, WA
10.2014 - 07.2016
- Delivered above-and-beyond service to guests.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Able to work independently and as part of a team.
- Handling confidential data and sensitive situations
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Care Representative
Xerox
Federal Way , WA
07.2013 - 09.2014
- Resolved concerns with products or services to help with retention and drive sales.
- Assisted call-in customers with questions and orders.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
- Navigated multiple computer systems and applications to find information.
- Maintained and managed customer files and databases.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided ongoing guest service.
- Educated customers about billing, payment processing and support policies and procedures.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Sales Representative
JCPenney
Bend, Oregon
11.2007 - 04.2012
- Increased sales by offering advice on purchases and promoting additional products.
- Helped customers complete purchases, locate items and join reward programs.
- Remained informed and updated on current promotions and sales, security protocols, exchange policies and payment policies.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Assisted customers by answering questions and fulfilling requests.
Education
High School Diploma -
Bend Senior High School
Bend, OR05.2003
Skills
- Coaching and Mentoring
- Regulatory Compliance
- Complex Problem Solving
- Staff Development and Training
- Proficiency in Microsoft Word
- Handling Customer Complaints
- Decision Making
- Multitasking and Prioritization
- Friendly and Relatable
Timeline
Express Agent Supervisor
Dollar Car Rental
07.2016 - Current
Guest Service Representative
FlightCar
10.2014 - 07.2016
Customer Care Representative
Xerox
07.2013 - 09.2014
Sales Representative
JCPenney
11.2007 - 04.2012
High School Diploma -
Bend Senior High School
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