Daniel Andrade
STAMFORD,CT
Summary
Reliable, eager and upbeat individual looking for an opportunity
with this company where I can serve residents with my over
ten years of business administration, customer service and sales experience.
Overview
18
18
years of professional experience
3
3
years of post-secondary education
Work History
Lead Front Desk Receptionist
NFC Amenity Management
05.2024 - Current
- Trained new receptionists in company policies, software usage, and standard operating procedures to ensure consistency in service quality.
- Provided ongoing mentoring and coaching to junior team members, enabling their skill sets to grow and contribute positively towards successful departmental outcomes.
- Streamlined check-in and check-out processes for improved guest experience and increased staff efficiency.
- Contributed to successful event planning initiatives by working closely alongside management teams; provided seamless logistics support from pre-event stage through completion.
- Collaborated with housekeeping and maintenance teams to address room availability and upkeep concerns swiftly.
Freelance Graphic Designer
Self Employed
01.2017 - Current
- Developed creative design for print materials, brochures, banners, and signs.
- Created engaging social media graphics that drove user engagement and increased online visibility.
- Conceptualized creative designs for print materials, banners, and signs.
- Created digital image files for use in digital and traditional printing methods.
- Improved client satisfaction by creating visually appealing and impactful graphic designs for various marketing materials.
- Employed design fundamentals when selecting typography, composition, layout, and color in design work.
Customer Service Cashier
Shippan Ave Shell Gas Station
07.2015 - 01.2017
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Developed and managed relationships with customers to increase customer loyalty.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Business Owner
Business Owner
08.2006 - 06.2015
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Prepared annual budgets with controls to prevent overages.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Education
Unifran University
Brazil 01.2012 - 05.2015
Skills
Report Generation
Customer Service
Office Administration
Office Management
Languages
Portuguese
Native or Bilingual
Spanish
Professional Working
English
Full Professional
Timeline
Lead Front Desk Receptionist
NFC Amenity Management
05.2024 - Current
Freelance Graphic Designer
Self Employed
01.2017 - Current
Customer Service Cashier
Shippan Ave Shell Gas Station
07.2015 - 01.2017
Unifran University
01.2012 - 05.2015
Business Owner
Business Owner
08.2006 - 06.2015
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