Daniel Anthony

Scheduled medical transportation appointments for Medicaid and Medicare members across the West Region.

Educated members about procedures, programs that we offered across Medical Health Plans that pertained to transportation needs.

Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.

Met customer call guidelines for service levels, handle time and productivity.

Maintained up-to-date information regarding Medical Health plan procedures across the West Region.

Assisted Case Managers, Social Workers, Service Coordinator's, Members, Health Plan providers, Hospital Staff as it pertained to all transportation requests including Flights, Lodging, Meals, Gas Mileage reimbursement programs.

• Streamlined office processes by implementing efficient document management and filing systems.
• Enhanced team productivity by providing administrative support and coordinating daily operations.
• Improved customer satisfaction with prompt and professional responses to inquiries and concerns.
• Handled appointment scheduling, deliveries, managing orders, checking inventory, and status of products.
• Provided exceptional reception services such as answering phone calls professionally, directing them appropriately while maintaining visitor logs.
• Resolved customer concerns efficiently to promote satisfaction and loyalty.
• Assisted in training as needed by request of management on systems and operations.
• Helped warehouse in releasing products and bringing them out to clients.

• Experience in training and coaching employees
• Cross-Trained for other departments and became a certified expert in those areas
• The go-to individual for solving customer issues and employee situations
• Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
• Enhanced client relationships through consistent communication and personalized solutions.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Provided exceptional customer service to foster client loyalty and satisfaction.
• Contributed to team objectives in fast-paced environment.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

• Upheld internal standards and productivity goals to meet sales objectives
• Met with each associate to establish realistic monthly sales goals
• Oversaw personnel recruitment, performance and scheduling
• Addressed internal and customer-related issues each day and affected strategic resolutions
• Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.

• Exceeded sales goals by reaching top sales metrics in my district
• Responded to customer inquiries and delivered appropriate information after carefully researching issues
• Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.