Daniel Antoniani
Southington
Summary
Dynamic professional with a proven track record in leadership and customer service at Stop & Shop. Skilled in employee training and conflict resolution, I excel in fostering teamwork and enhancing operational efficiency. My marksmanship expertise and tactical communication ensure safety and effectiveness in high-pressure environments.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Enlisted Soldier
US Army National Guard
West Hartford
03.2024 - Current
- Engaged in intensive training sessions for job preparation.
- Conducted field training exercises to enhance teamwork.
- Conducted job-related training exercises.
- Conducted firearm training exercises.
Cashier Supervisor
Stop & Shop
Southington
01.2024 - Current
- Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Trained, managed and motivated employees to promote professional skill development.
- Organized and managed daily cashier operations, ensuring accuracy of all financial transactions.
- Greeted customers and responded to requests for information.
- Processed credit card payments and counted back change and currency with accuracy rate.
- Mentored newly hired staff in upselling techniques to improve sales.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Called for backup cashiers during peak times to minimize wait time for customers.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Processed payments promptly for customers to exceed productivity standards.
- Processed exchanges and returns by inputting in company database.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
Education
High School Diploma -
Southington High School
Southington, CT06-2024
Skills
- Team building
- Customer service
- Employee training
- Time management
- Sales techniques
- Conflict resolution
- Leadership skills
- Marksmanship expertise
- Military law
- Weapons handling
- Tactical communication
- Safety regulations
- Training expertise
- First aid proficiency
- Identifying hazards
- Active listening
- Radio communication
- Asset protection
Certification
- Certified Law enforcement Official
Timeline
Enlisted Soldier
US Army National Guard
03.2024 - Current
Cashier Supervisor
Stop & Shop
01.2024 - Current
High School Diploma -
Southington High School
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