Daniel Antunes
Kearny,NJ
Summary
At Maplecrest Ford Lincoln Service Center, I led the way in significantly enhancing team productivity and customer service excellence through effective communication and workflow management between departments. My adeptness in client relationship building and complaint handling led to swift resolution of inquiries, thus demonstrating my strong work ethic and attention to detail. I am organized and a dependable candidate that is successful at managing multiple priorities with a positive attitude. With willingness to take on added responsibilities in order to meet team goals.
Overview
2
2
years of professional experience
Work History
Mobile Service Admin
Maplecrest Ford Lincoln Service Center
02.2024 - Current
- Increased team productivity with effective communication and collaboration strategies to increase our customer service skills as a team.
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
- Worked effectively in fast-paced environments.
- Assisted in training new employees on company policies, procedures, and best practices to improve overall efficiency.
- Efficiently schedule customer concerns to be done at the comfort of their home or place of business.
Service Advisor Assistant
Maplecrest Ford Lincoln Service Center
04.2023 - 02.2024
- Tracked repair order progress, expediting completion times and improving shop throughput rates.
- Maintained organized records of customer interactions, contributing to improved customer relationship management.
- Coordinated effectively with technicians to ensure timely completion of repairs and maintenance services.
- Facilitated smooth transactions by accurately preparing invoices and explaining charges to customers upon pick-up of their vehicles.
- Supported service advisors in managing customer inquiries, ensuring timely and accurate responses.
- Aided customers with loaner car arrangements, enhancing their overall experience during vehicle servicing periods.
Service Valet
Maplecrest Ford Lincoln Service Center
07.2022 - 04.2023
- Enhanced customer satisfaction by promptly greeting and attending to their vehicle needs.
- Maintained a safe and secure environment with vigilant monitoring of the valet zone.
- Maneuvered vehicles into designated areas to maximize parking capacity.
Education
Accounting
Kean University
Union, NJ05.2026
Accounting
Felician University
Lodi, NJHigh School Diploma -
Kearny High School
Kearny, NJ06.2021
Skills
- Goal-oriented mindset
- Client Relationship Building
- Complaint Handling
- Workflow Management
- Customer Service
- Strong Work Ethic
- Attention to Detail
- Team Collaboration
Languages
English
Native or Bilingual
Portuguese
Professional Working
Spanish
Professional Working
Timeline
Mobile Service Admin
Maplecrest Ford Lincoln Service Center
02.2024 - Current
Service Advisor Assistant
Maplecrest Ford Lincoln Service Center
04.2023 - 02.2024
Service Valet
Maplecrest Ford Lincoln Service Center
07.2022 - 04.2023
Accounting
Kean University
Accounting
Felician University
High School Diploma -
Kearny High School
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