Daniel Aranguren Castillo
2921 Lisage Way, Silver Spring,Maryland
Summary
I am a problem solver, self management, excellent co-worker and team leader, fast learning, patient and respectful. Always open to work in new environments and good with interpersonal communication, excellent customer services and sales skills, empathy, listening and decision-making, sharp multi-tasking skills, Always using technology to finish tasks on hand.
Customer-focused professional willing to go extra mile to meet customer needs, increase satisfaction and promote loyalty. Expertly handles diverse concerns with solution-focused mindset and attention to detail. High knowledge with Microsoft Office and Google Suits. special certificates with Excels. Clerical and secretarial experienced, trustworthy and responsible when it comes to keep personal and crucial information and documents.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Administrative Operation Secretary TPT
MCPS
Silver Spring , MD
11.2023 - Current
- Receives and logs maintenance requests into a facilities management system.
- Processes confidential documents, records, and evaluations for Management and staff.
- Collects data points for service center reports and assembles information for reports coming due.
- Utilizes full capability of software to create style sheets, move or merge text, proofs and edits, create mailings lists, form letters, graphs tables and reports.
- Maintains the calendar of the service center manager.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Greeted Employees, answered inquiries and directed them to appropriate personnel.
- Organized and maintained paper and electronic files, including confidential documents.
Intake Secretary TPT
Montgomery County Public Schools
Rockville, MD
06.2023 - 10.2024
- Answered phones, responding to general requests or escalating difficult and sensitive situations.
- Resolved issues with parents using active listening skills to de-escalate difficult situations.
- Promoted collaborative teamwork and loyalty among school staff by modeling empathy and compassion.
- Supported office staff by greeting visitors, taking messages, responding to emails and completing clerical tasks.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Directed guests to correct departments, rooms and staff members.
- Produced and distributed memos, newsletters and other forms of communication.
- Knowledge of Synergy Education Platform.
- Complete intake to register international student under the advise of the specialist.
Passenger Service Agent
Swissport International AG
Sterling-Dulles International Airport , VA
04.2023 - 06.2023
- Provide all necessary and required passenger services as reservations, ticketing, baggage processing, terminal/gate check-in, jet way operation, greeting arriving passengers, handling of VIPs.
- Provide special passenger assistance, handle customer complaints and other duties as assigned.
- Greeted passengers and provided boarding instructions.
- Greeted passengers and assisted with their inquiries.
- Provided assistance to passengers with limited mobility.
- Verified identification of passengers for security purposes.
- Coordinated ground transportation services for arriving and departing passengers.
- Managed customer complaints in a professional manner while providing solutions to resolve issues.
Wi-Fi Configuration and Installation
Metro IP inc.
, Canada
09.2022 - 05.2023
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
- Operate computer system, data files, add, analyze, and, edit data to existing files.
- Knowledge in Microsoft Office.
Supervisor, Trainer and Hiring Manager
EDS Solutions
Alexandria-Ronald Reagan National Airport, VA
01.2021 - 03.2023
- Train new people on their daily tasks and make sure the day runs smoothly as possible leading by front and helping with the job.
- Calling new prospects, running interviews and submitting applications
- Solving customer concerns.
- Subcontracted by Hertz rental car at Ronald Reagan Washington National airport.
Shift Leader/Trainer
Argo company
Sterling-Dulles International Airport, MD
11.2019 - 04.2021
- Cleaning and maintaining Airfrance Lounge.
- Training new staff to different duties.
- Helping with the hiring decisions.
- customer services to passenger.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Assisted in training new employees on shift operations.
- Scheduled team members for shifts based on business needs and customer demand.
Customer Service
Maranatha Multiservices
Silver Spring, MD
05.2017 - 01.2020
- Customer services in a money-transfer and other services company.
- Helping customers with their needs on monetary transactions, depositing and cashing checks and paying their home services.
- Increased customer satisfaction ratings 99% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
Education
High School Diploma -
Sherwood High School
Ashton, MD05.2019
Skills
Customer Service, Effective problem solving, Social Perceptiveness, Strong interpersonal skills, Professional Appearance, Initiative and Self-Motivation, Strong Work Ethic, Emergency Response, Conflict Mediation, Strong Organization, Discretion and Confidentiality
Certification
- Life Insurance Producer License - MD
2021
- Excel- Charting Data - MD
2023
- Intermediate Development Excel - MD
2023
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Administrative Operation Secretary TPT
MCPS
11.2023 - Current
Intake Secretary TPT
Montgomery County Public Schools
06.2023 - 10.2024
Passenger Service Agent
Swissport International AG
04.2023 - 06.2023
Wi-Fi Configuration and Installation
Metro IP inc.
09.2022 - 05.2023
Supervisor, Trainer and Hiring Manager
EDS Solutions
01.2021 - 03.2023
Shift Leader/Trainer
Argo company
11.2019 - 04.2021
Customer Service
Maranatha Multiservices
05.2017 - 01.2020
High School Diploma -
Sherwood High School