Daniel Arbelaez
Sunrise,FL
Summary
Driven Body Shop Manager/Estimator with a proven track record at AUTO PAINTING USA AND COLLISION, enhancing customer satisfaction and quality control. Expert in estimating software-CCC and adept at insurance claim handling, I excel in employee management and training, boosting productivity and quality standards. Achieved significant operating profit while ensuring top-notch customer service and team collaboration. Service-driven Body Shop Manager bringing 6 years of effective leadership, fostering team productivity, organizational profitability and operational efficiency. Works productively with vendors and insurance agencies to drive cost-saving initiatives. Effective at engaging and communicating at all levels of clientele and business to support sustainability and long-term customer retention.
Overview
6
6
years of professional experience
Work History
Body Shop Manager/Estimator
AUTO PAINTING USA AND COLLISION
01.2020 - Current
- Direct the work activity of body shop employees, including their observance of deadlines and productivity levels, as well as the maintenance of quality standards
- Achieve reasonable operating profit for the department and maintain customer satisfaction standards, while containing expenses
- Estimator, examine damaged vehicles and estimate repair costs
- Work with the insurance companies to manage the claims for customer
- Follow up to ensure customer satisfaction with repairs
- Knowledge of estimating software-CCC.
Body Shop Manger and Estimator
ALL AMERICAN AUTO COLLISION
01.2019 - 12.2020
- Manage a busy auto body and paint shop
- Focusing on productivity, quality control, fast turnaround time, manage employees and negotiate with insurance companies
- Examine damaged vehicles to determine extend of structural, body, mechanical, or interior damage
- Estimate the cost of labor and parts to repair or replace each damaged item
- Prepare insurance forms to indicate repair costs estimates and recommendations.
Education
Skills
- Customer Satisfaction
- Quality Control
- Employee Management
- Insurance
- Staff Training and Development
- Training and coaching
- [Software] expertise
- Estimating expertise
- Insurance Claim Handling
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Active Listening
- Decision-Making
- Effective leader
- Relationship Building
- Customer Relations
- Staff training/development
- Task Prioritization
- Employee Motivation
- Self Motivation`
Personal Information
Title: Body Shop Manager/Estimator
References
Available upon request
Languages
Spanish
Full Professional
Timeline
Body Shop Manager/Estimator
AUTO PAINTING USA AND COLLISION
01.2020 - Current
Body Shop Manger and Estimator
ALL AMERICAN AUTO COLLISION
01.2019 - 12.2020
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