Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Languages
Timeline
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Daniel Ariño

Daniel Ariño

Orem,UT

Summary

Detail-oriented and tech-savvy administrative professional with 5+ years of experience supporting executives, managing client communications, organizing complex schedules, and maintaining high-volume documentation. Currently completing Real Estate Certification and passionate about helping agents deliver top-tier client service. Bilingual communicator with moderate experience in immigration-focused legal support, combined with a strong foundation in tech, customer service and sales Seasoned Personal Administrative Assistant with vast experience in managing daily office operations, coordinating appointments and meetings, and providing comprehensive support to executives. Strengths include exceptional organization, time management skills, and the ability to multitask under pressure while maintaining confidentiality. Previous work has shown significant improvement in office efficiency through implementation of innovative organizational procedures.

Overview

10
10
years of professional experience

Work History

Personal Administrative Assistant

Keen Law Offices
Orem, UT
11.2024 - Current
  • Managed the CEO/Attorney’s calendar, ensuring smooth scheduling with time allocated for legal reviews, task completion, and preparation.
  • Handled all incoming/outgoing mail: renamed, organized, and filed documents in client and attorney folders per established protocols.
    Scheduled and tracked pickups for critical legal documents (EADs, LPRs, SSNs), maintaining detailed logs to ensure accountability.
  • Provided regular case updates to long-term immigration clients, helping them stay informed during extended USCIS wait times.
  • Supported the intake team by answering overflow calls, updating pipelines, maintaining ROEs (Rules of Engagement), and ensuring operational efficiency.
  • Temporarily leading the intake team during the summer, monitoring performance and ensuring seamless team coordination.
  • Compiled firm-wide metrics (daily to yearly) across Accounting, Intake, Litigation, and Benefits departments, using custom-built trackers, forms, and spreadsheets in Google and/or Windows.
  • Leveraged IT background to troubleshoot hardware/software issues, including computers, printers, TVs, and other office tech.
  • Oversaw office meetings, coordinated weekly/monthly meetings, prepared agendas, and led meetings to maintain focus and productivity.
  • Assisted with errands, managed contract updates, and provided general operational support as needed.

Operations Assistant (English Division)

Barteli Reception Hall
Orem, UT
05.2016 - Current
  • Customer Service, Custom Design, Video Editing, Photo Editing, Advertising, Social Media Management, Sales, Website Design.
  • Directed and managed the English operations of Barteli, an establishment owned by my mother.
  • Steer the management of Barteli on the side of English operations, ensuring seamless communication and service delivery for English-speaking clientele.
  • Facilitate sales initiatives, partnership development, and advertising strategies to expand market presence and foster revenue growth.
  • Provide comprehensive support in web design, maintenance, and upkeep, ensuring an optimized online presence reflective of the venue's offerings and brand identity.
  • Drive social media advertising campaigns to enhance visibility, engagement, and customer acquisition across various platforms.

MDU Relations Manager

ServerPlus
Orem, UT
08.2019 - 10.2024
  • Customer Service, Quality Assurance, Coaching, Management, Decision Maker, Coordinator, Trainer.
  • ServerPlus is an Internet Service Providers (ISP) Call Center, we take calls for ISPs and we troubleshoot and fix issues for their customers which include Internet, VoIP and Email
  • As the Multiple Dwelling Unit (MDU) Relations Manager, I oversee client relationships within the MDU sector, encompassing Apartments, Condominiums, Vacation Homes, Resorts, and Hotels nationwide. My responsibilities entail ensuring robust IT infrastructure and tools are in place at a moderate level to effectively troubleshoot, diagnose, and resolve customer connectivity issues. Additionally, I maintain proactive communication channels between ServerPlus and our MDU clients, engaging in regular dialogue and performance analysis to uphold service standards. This includes daily/weekly interactions with clients and continuous monitoring of metrics to ensure adherence to established benchmarks. Moreover, I develop and refine processes to streamline technician workflows and align with client expectations.
  • Prior to assuming this role, I served as the morning Queue Manager, overseeing customer interactions for both Residential and MDU segments. Leading a team of 10/15 technicians, I orchestrated operations to achieve company and individual performance targets, including Talk Time, Wait Time, Hold Time, and Response Times.
  • In my role, I led the DirecTV sales team, managing both daily operations and team performance. I developed and delivered training modules to ensure all team members were well-equipped to handle calls and successfully sell DirecTV products. Although sales were not the primary focus of the position, I played a key role in supporting our client’s goals by ensuring the team was aligned with sales strategies and delivering a positive customer experience.

Assistant Kitchen Manager

Cubby's
Provo/Lehi, UT
04.2015 - 08.2019
  • Customer Service, Leader, Food Handler, Management, Multitasking, Hygienic, Server, Prepping
  • Commenced employment at Cubby's Restaurant in 2015, progressively advancing from serving customers and managing food stations to assuming leadership roles.
  • Promoted to Shift Leader in 2016, entrusted with overseeing daily operations, ensuring efficient order processing, and maintaining kitchen workflow to prevent bottlenecks.
  • Demonstrated strong organizational skills and leadership acumen, leading to the management of the food truck operations, including staffing, and inventory management.
  • Transitioned to the role of Kitchen Manager upon relocation to the Lehi store, where I led a team of four in food preparation, adhering to stringent food safety regulations and ensuring optimal inventory levels through strategic ordering and daily prepping routines.

Education

Real Estate Certification -

The CE Shop
Orem, UT
05.2025

High School Diploma -

Orem High School
Orem, UT
05.2016

Skills

  • Self Motivated
  • Accomplished
  • Positive
  • Hardworking
  • Problem Solver
  • Leadership
  • Time Management
  • Decision Maker
  • Creativity
  • Team Oriented
  • Organized
  • Easily Adaptable
  • Bilingual (English and Spanish)
  • Proficient in Microsoft Office, Google Drive, Looker Studio

Languages

  • English, Fluent
  • Spanish, Fluent

Affiliations

  • Video/Photo Editor
  • Google and Microsoft Office Proficient
  • Real Estate Passionate
  • Learning Marketing and Lead Generating

Languages

English
Native/ Bilingual
Spanish
Full Professional

Timeline

Personal Administrative Assistant

Keen Law Offices
11.2024 - Current

MDU Relations Manager

ServerPlus
08.2019 - 10.2024

Operations Assistant (English Division)

Barteli Reception Hall
05.2016 - Current

Assistant Kitchen Manager

Cubby's
04.2015 - 08.2019

Real Estate Certification -

The CE Shop

High School Diploma -

Orem High School

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