Daniel Armenteros
Miami
Summary
Dynamic hospitality professional with a proven track record at Riviera Dining Group, excelling in staff training and event sales. Recognized for enhancing customer satisfaction through effective communication and problem-solving. Skilled in optimizing operations and upselling, consistently achieving revenue growth and fostering client loyalty.
Overview
4
4
years of professional experience
Work History
Sales and Reservations Supervisor
Riviera Dining Group
01.2025 - Current
- Enhanced booking efficiency by managing reservation inquiries with property management software.
- Optimized room allocation by coordinating events and bottle service inquiries during peak periods.
- Improved customer satisfaction through effective communication on modifications and cancellations.
- Promptly resolved inquiries and complaints, fostering customer loyalty and satisfaction.
- Cultivated strong relationships with key clients, driving repeat business and revenue growth.
Lead Supervisor
Terras Miami
03.2024 - 09.2024
- Elevated customer satisfaction by supervising daily restaurant operations effectively.
- Trained new staff on menu offerings and service protocols for consistency.
- Ensured guest satisfaction by managing security and valet services efficiently.
- Enhanced guest experience by coordinating successful music events and activities.
- Optimized staff performance through effective shift coordination and workflow management.
Hotel Manager
Kayak Miami Beach
12.2023 - 03.2024
- Elevated guest satisfaction by managing daily hotel operations effectively.
- Achieved budget improvements through strategic cost-saving initiatives and measures.
- Enhanced service quality by implementing streamlined operational procedures and processes.
- Maintained high cleanliness standards by coordinating efficient housekeeping efforts.
- Optimized revenue and inventory management across rooms, RME, and F&B.
Front Desk Manager
Lifehouse: Little Havana
10.2021 - 12.2023
- Enhanced guest satisfaction through efficient check-in and check-out operations.
- Optimized team schedules, improving service efficiency during peak hours.
- Trained new employees on service protocols and management systems.
- Resolved guest complaints promptly, ensuring high customer satisfaction levels.
- Consistently exceeded performance targets by promoting team collaboration and adaptability.
Education
High School Diploma -
John A. Ferguson
Miami, FLSkills
- Staff training and development
- Event sales
- Upselling proficiency
- Time management
- Attention to detail
- Problem-solving
- Multitasking
- Excellent communication
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales and Reservations Supervisor
Riviera Dining Group
01.2025 - Current
Lead Supervisor
Terras Miami
03.2024 - 09.2024
Hotel Manager
Kayak Miami Beach
12.2023 - 03.2024
Front Desk Manager
Lifehouse: Little Havana
10.2021 - 12.2023
High School Diploma -
John A. Ferguson