Daniel Atkinson
Polk City,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. A security professional skilled at conducting building patrols, securing entrances and exits and keeping visitors under constant surveillance. Skilled in writing reports, updating records and handling simultaneous tasks in fast-paced settings. A critical thinker with great memory and efficiently organize vast amounts of data. Great at performing internal audits, conducting investigative reporting and transcribing information.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
The Home Depot Inc
03.2022 - Current
- Handle incoming calls, identify and document issues, process the necessary transactions or escalate the issue if need be.
- Process transaction request.
- Provide excellent customer service to customers, Home Depot associates, and managers through inbound and outbound calls and emails.
- Actively listen to customers, handle concerns quickly, and escalates major issues to supervisor.
Licensed Security Guard
Allied Universal- Amazon Air
05.2021 - 03.2022
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Delivery Courier
Amazon Delivery Service Partner
09.2019 - 05.2021
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Verified package information to check for accuracy and completeness.
- Contacted customers to confirm delivery details and locations.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Utilized communication devices to stay in contact with dispatch and provide real-time status updates.
- Logged delivery information in tracking systems to enable real-time delivery status.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Inspected truck prior to delivery, checking for proper stowage of packages.
- Delivered packages to customer doorsteps and business offices.
- Followed company policies and procedures during shift.
- Drove safely at all times to avoid accidents and harm.
Customer Service Representative & Sales Agent
UHAUL
08.2017 - 09.2019
- Received back to back inbound calls assisting customers with reserving rental equipment, Assisted customers with storage unit reservations and hitch appointments, Met sales goals for our department on both weekly & monthly basis
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Developed customer service policies and procedures to meet and exceed industry service standards.
Service Crew Member
ENTERPRISE RENT A CAR
02.2015 - 07.2017
- Provided excellent customer service while assisting customers with transportation to locations, Maintained vehicles and serviced when necessary, Assisted with reservations to ensure customers needs were met in a timely manner, Dealt with customer satisfaction, Promoted monthly items, Cross trained in all departments.
- Assisted team members with tasks, increasing overall efficiency and achieving improved customer satisfaction.
- Kept customers and crew areas organized.
- Monitored supply inventory and ordered more to maintain smooth and efficient workdays.
Personal Care Assistant
Private Individual
01.2012 - 02.2015
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Assisted with daily living activities, running errands, and household chores.
- Scheduled and accompanied clients to medical appointments.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted client with daily living needs to maintain self-esteem and general wellness.
Box Office & Concession Stand Attendant
NATIONAL AMUSEMENTS INC.
05.2010 - 12.2011
- Maintained high standards of customer service in high-volume, fast-paced operations.
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
- Consistently provided friendly service to promote better customer engagement.
- Maintained clean, organized workspace according to operational standards.
- Managed refreshment stand and food concessions at public gatherings, sporting events and concerts.
Education
No Degree - Political Science And Government
Nassau Community College
Garden City, NYHigh School Diploma -
GENERAL DOUGLAS MACARTHUR
Levittown, NY01.2007
Skills
- Communication
- Adaptability
- Ability to work under pressure
- Teamwork
- Strategy
- Organization
- Conflict Mediation
- Complaint Resolution
- Conflict Resolution
- Critical Thinking
- Problem Resolution
References
Kevin Hylton, Supervisor, 812-774-7466 Gina Ansaldo, Allied Universal SECURITY & CUSTOMER SERVICE PROFESSIONAL, 908-693-2283 Breanna Hicks, Manager, Enterprise Rent a Car, 734-664-9840
Timeline
Customer Service Representative
The Home Depot Inc
03.2022 - Current
Licensed Security Guard
Allied Universal- Amazon Air
05.2021 - 03.2022
Delivery Courier
Amazon Delivery Service Partner
09.2019 - 05.2021
Customer Service Representative & Sales Agent
UHAUL
08.2017 - 09.2019
Service Crew Member
ENTERPRISE RENT A CAR
02.2015 - 07.2017
Personal Care Assistant
Private Individual
01.2012 - 02.2015
Box Office & Concession Stand Attendant
NATIONAL AMUSEMENTS INC.
05.2010 - 12.2011
No Degree - Political Science And Government
Nassau Community College
High School Diploma -
GENERAL DOUGLAS MACARTHUR