Daniel Aton
Palm City,FL
Summary
Adept in customer service and Microsoft Office, excelled in resolving guest complaints swiftly, ensuring satisfaction levels remained high. Skilled in fostering customer relations and managing administrative tasks efficiently. Significantly contributed to an organized and welcoming workplace environment. Demonstrates exceptional time management and problem-solving abilities, enhancing customer experience and operational flow.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Front Desk Clerk
Hilton Hotels Corporation
10.2023 - Current
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
- Accurately maintained hotel's internal files of tax-exempt guests.
- Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.
- Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
- Collaborated with housekeeping staff to ensure room availability and cleanliness for incoming guests.
Education
Associate of Arts - Digital Animation
Indian River Community College
Stuart, FL05.2025
High School Diploma -
Martin County High School
Stuart, FL05.2023
Skills
- Time Management
- Customer Service
- Hospitality services
- Administrative Skills
- Problem-solving skills
- Listening Skills
- Microsoft Office
- Payment Processing
Certification
- Microsoft Office Suite - April 2023
- Adobe Suite Certified - May 2023
- CPR & First Aid Certified - November 2023
Timeline
Front Desk Clerk
Hilton Hotels Corporation
10.2023 - Current
Associate of Arts - Digital Animation
Indian River Community College
High School Diploma -
Martin County High School
- Microsoft Office Suite - April 2023
- Adobe Suite Certified - May 2023
- CPR & First Aid Certified - November 2023
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