Daniel Avila
Fort Worth,Texas
Summary
Highly motivated and detail-oriented loss prevention professional experienced in detecting, preventing and resolving security breaches, fraudulent activities and theft. Proven ability to remain calm and professional in high-pressure situations. Maintains professionalism and strong customer service standards.
Overview
16
16
years of professional experience
Work History
Loss Prevention Director
Omni Hotels & Resorts
Fort Worth, TX
06.2024 - 09.2024
- Responsible for hiring and training of all security officers.
- Conducted Loss Prevention New Hire Orientation, Human Trafficking training, and Active Assailant training for all new and current associates.
- Worked with local law enforcement to schedule off-duty police presence as needed for events that occurred on property.
- Ensured complete and thorough Investigations of reported loss, thefts, and accidents of guests and associates.
Loss Prevention Director
Omni Hotels & Resorts
Hilton Head Island, United States
08.2022 - 06.2024
- Responsible for hiring and training of all security officers.
- Conducted Loss Prevention New Hire Orientation, Human Trafficking training, and Active Assailant training for all new and current associates.
- Worked with local law enforcement to schedule off-duty police presence as needed for events that occurred on property.
- Ensured complete and thorough Investigations of reported loss, thefts, and accidents of guests and associates.
Loss Prevention Manager
Omni Hotels & Resorts
Dallas, United States
08.2021 - 08.2022
- Responsible for hiring and training of all security patrol officers.
- Conducted the Loss Prevention new hire orientation.
- Worked with local law enforcement to schedule off-duty police presence as needed for large conventions or general hotel security.
- Ensured complete and thorough investigations of losses, thefts, and accidents of guests and associates.
Assistant Loss Prevention Manager
Neiman Marcus
Dallas, United States
10.2015 - 08.2021
- Maintained the overall functionality of the Loss Prevention department through consistent training of Investigators and constant awareness to store associates.
- Conducted investigations relating to employee dishonesty and unethical activity, credit fraud, accidents, and other incidents.
- Enforced Loss Prevention Policy & Procedures, and Merchandise Protection Standards.
- Interacted with law enforcement agencies and emergency service personnel.
- Conducted Loss Prevention new hire orientation and creating monthly department schedule.
Loss Prevention Investigator
Neiman Marcus
Plano, United States
11.2012 - 10.2015
- Minimized companies profit loss by making shoplifting apprehensions, investigating instances of credit fraud, and reviewing exception-based reports.
- Performed monthly departmental audits to make sure all Merchandise Protection Standards are met.
- Responsible for the security of the entire building not only by opening and closing the store, but also making sure burglar and fire alarm systems are consistently operational.
- First responder to all customer and associate accidents that occur on company property, providing minor first aid until medical services arrived.
Shipping and Receiving Lead
Neiman Marcus
Plano, United States
11.2011 - 11.2012
- Supervised the Shipping/Receiving team, making sure daily duties were completed on time.
- Trained new Shipping/Receiving associates and updated Operations Manager as needed on reports and any current issues.
Shipping and Receiving Associate
Neiman Marcus
Plano, United States
07.2008 - 11.2011
- Primary tasks include unloading new merchandise from the morning truck and transfer to respective departments before store opening.
- Responsible for signing FedEx and UPS deliveries, making sure all items were accounted for and undamaged, logging each package, and getting the shipment to the proper department.
- Locate, pull, pack, and ship all customer orders before the end of business day.
Education
Criminal Justice -
Sam Houston State University
Huntsville, TexasCriminal Justice - undefined
Central Texas College
Skills
- Investigation Management
- Asset Protection
- Access Control
- Incident Reporting
- Investigations
- Detail Oriented
- CCTV Monitoring
- Witness interviews
Additional Information
CPR/AED - Heartsaver - Certification # 226024763143
Texas Alcoholic Beverage Commission - Server/Seller Certification
Wicklander-Zulawski Investigative Interviewing
Awards
- Felony Squad Award - February 2015
- Department of the Year 2014 - Loss Prevention
- Neiman Marcus 'What We're Famous For' Award - 2014
- Neiman Marcus 'Best' Winner - 2016
- Department of the Month - December 2016
- Neiman Marcus 'Best' Nominee - 2015
- Neiman Marcus 'Best' Nominee - 2014
- Neiman Marcus Service Star - 2008
Timeline
Loss Prevention Director
Omni Hotels & Resorts
06.2024 - 09.2024
Loss Prevention Director
Omni Hotels & Resorts
08.2022 - 06.2024
Loss Prevention Manager
Omni Hotels & Resorts
08.2021 - 08.2022
Assistant Loss Prevention Manager
Neiman Marcus
10.2015 - 08.2021
Loss Prevention Investigator
Neiman Marcus
11.2012 - 10.2015
Shipping and Receiving Lead
Neiman Marcus
11.2011 - 11.2012
Shipping and Receiving Associate
Neiman Marcus
07.2008 - 11.2011
Criminal Justice -
Sam Houston State University
Criminal Justice - undefined
Central Texas College