Daniel Ayala
SUNLAND,CA
Overview
19
19
years of professional experience
1
1
Certification
Work History
Director of Client Relations
Thevoz & Partners
New York, NY
09.2024 - Current
- Developed and implemented client relations strategies to build customer loyalty, satisfaction, and retention.
- Coordinated with internal departments to ensure that all customer requests are fulfilled within established timelines.
- Conducted regular meetings with clients to discuss account statuses and address any issues or concerns.
- Assisted in developing promotional materials such as brochures, flyers, newsletters for marketing purposes.
- Analyzed customer data through surveys and focus groups to identify areas of improvement in client services delivery.
- Managed customer accounts by providing timely updates regarding order status or other relevant information related to the project at hand.
- Provided exemplary level of service to customers to extend relationships for future business opportunities.
- Ensured compliance with legal regulations pertaining to consumer protection laws while dealing with customers.
Chief Operating Officer
IRSMedic
Wallingford, CT
03.2023 - 09.2024
- Developed and implemented strategies to increase operational efficiency.
- Analyzed financial data and identified areas of improvement for cost savings.
- Monitored performance metrics to ensure quality standards are met.
- Collaborated with senior leadership on organizational objectives and initiatives.
- Directed the daily operations of multiple departments across the organization.
- Implemented process improvements to reduce waste and optimize workflow.
- Created annual budgets and monitored expenses against budget goals.
- Identified new business opportunities through market research analysis.
Finance Manager
Greenboy
Los Angeles
09.2022 - 02.2024
- Prepared financial documents such as budgets, forecasts and reports.
- Reviewed and analyzed budget variances to ensure accuracy of financial information.
- Monitored cash flow to ensure sufficient liquidity.
- Analyzed complex financial data and generated meaningful reports for senior management.
- Evaluated existing processes within the finance department and identified areas for improvement.
- Managed payroll processing activities for multiple entities including tax filings.
- Maintained accounts payable and receivable records ensuring timely payments are made.
- Analyzed financial data to determine efficient use of resources.
- Calculated and prepared checks for utilities, taxes, and other payments.
- Managed and forecasted cash flow to ensure sufficient liquidity for operations and investments.
- Coordinated with external auditors to facilitate annual audits and improve financial processes.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Managed relationships with tax authorities, bankers and auditors.
Sr. Accounting Clerk
Motion Picture Industry Pension & Health Plans
Studio City
02.2022 - 08.2022
- Performed detailed account reconciliations and documented the results of the analysis.
- Reviewed financial documents for accuracy and completeness.
- Created monthly journal entries to record transactions into general ledger accounts.
- Prepared bank deposits and maintained accurate records of cash receipts.
- Researched complex accounting issues to ensure compliance with GAAP standards.
- Ensured accurate data entry into accounting system while maintaining proper internal control procedures.
- Reconciled accounts receivable ledgers with customer accounts on a regular basis.
- Reconciled accounts quickly, accurately and efficiently.
- Coded invoices to maintain organized and accurate records.
- Reconciled expenses and financial records.
- Reconciled bank statements and resolved discrepancies to ensure accurate financial reporting.
- Monitored and recorded company expenses, ensuring adherence to budget guidelines.
Billing Supervisor
Omega Cinema Props
Los Angeles
04.2007 - 02.2020
- Created monthly financial statements for management review and analysis.
- Supervised a team of 8 billing clerks to ensure accuracy and efficiency in daily tasks.
- Reviewed customer account information for accuracy prior to submitting invoices for payment approval.
- Resolved customer inquiries regarding invoice discrepancies or past due balances in a timely manner.
- Worked closely with sales team to ensure that all orders are billed correctly prior to shipping goods out.
- Provided training sessions on new software programs used for generating bills, tracking payments, and reconciling accounts receivables.
- Maintained records of all transactions including billings, payments received, and any adjustments made to customer accounts.
- Assisted accounting department with month-end closing activities such as preparing journal entries and adjusting entries related to billing functions.
- Performed periodic audits of customer accounts to verify accuracy of charges billed against actual services rendered.
- Resolved variances in accounts and reconciled with bank statements.
- Resolved customer complaints or answered customers' questions.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Recruited, interviewed and selected employees to fill vacant roles.
Cash Application Specialist
Deluxe Media
Studio City, CA
09.2006 - 03.2007
- Reviewed and applied customer payments to accounts using Lockbox, ACH, checks and wire transfers.
- Processed credit card payments utilizing the appropriate payment processor.
- Researched discrepancies between customers' payments and invoices.
- Reconciled customer accounts by confirming outstanding balances due.
- Assisted in preparing daily bank deposits of all incoming payments.
- Maintained accurate records of cash receipts and applications on a daily basis.
- Provided excellent customer service to internal and external customers regarding payment inquiries.
- Assisted with month end closing activities related to cash application.
- Performed monthly balance sheet reconciliations for assigned accounts receivable sub-ledgers.
- Analyzed aged trial balances to identify unapplied credits and payments that require further investigation or research.
Accounts Payable Clerk
Medtronic
Northridge
02.2006 - 08.2006
- Processed invoices and payments in accordance with company policies and procedures.
- Reconciled vendor statements, investigated and resolved discrepancies.
- Maintained accounts payable files and records in an organized manner.
- Entered data into accounting system to maintain accurate financial records.
- Prepared checks for payment of vendor invoices on a timely basis.
- Verified accuracy of coding on invoices prior to processing payments.
- Assisted with month-end closing activities as needed.
- Generated 1099 forms at year end for reporting purposes.
- Provided support during internal and external audits as necessary.
- Managed vendor relationships through prompt communication of payment information.
- Handled high-volume invoice processing with minimal supervision.
- Reconciled monthly statements and transactions to keep records accurate and current.
- Coded invoices to maintain organized and accurate records.
Education
Bachelor of Science - Accounting And Finance
University of Phoenix
Tempe, AZ07-2010
Associate of Science - Accounting
University of Phoenix
Tempe, AZ06-2008
Skills
- Training programs
- Sales proficiency
- Training and mentoring
- Client onboarding
- Research and due diligence
- Inter-department collaboration
Certification
- Enrolled Agent License in California from CTEC
Timeline
Director of Client Relations
Thevoz & Partners
09.2024 - Current
Chief Operating Officer
IRSMedic
03.2023 - 09.2024
Finance Manager
Greenboy
09.2022 - 02.2024
Sr. Accounting Clerk
Motion Picture Industry Pension & Health Plans
02.2022 - 08.2022
Billing Supervisor
Omega Cinema Props
04.2007 - 02.2020
Cash Application Specialist
Deluxe Media
09.2006 - 03.2007
Accounts Payable Clerk
Medtronic
02.2006 - 08.2006
- Enrolled Agent License in California from CTEC
Bachelor of Science - Accounting And Finance
University of Phoenix
Associate of Science - Accounting
University of Phoenix