Summary
Overview
Work History
Education
Skills
Timeline
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Daniel Bailey

Brooksville,FL

Summary

Dynamic leader with a proven track record at Dunkin', adept in store operations and team leadership. Excelled in building relationships and enhancing customer satisfaction through strategic thinking and effective communication. Skilled in training and mentoring, significantly improving team performance and operational efficiency.

Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.

Overview

10
10
years of professional experience

Work History

Store Manager

Dunkin'
10.2018 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.

Owner

Mosquito Joe
03.2017 - 10.2018
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.

Customer Care Representative

Conifer Health Solutions
01.2015 - 11.2017
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Navigated multiple computer systems and applications to find information.
  • Logged call information and solutions provided into internal database.
  • Helped Schedule Appointments and screenings

Education

Bachelor of Science - Business Management

Southeastern University
Lakeland, FL
05-2015

Skills

  • Store operations
  • Training and mentoring
  • Outstanding communication skills
  • Team leadership and coaching
  • Goals and performance
  • Team motivation
  • Relationship building and management
  • Strategic thinker
  • Operations

Timeline

Store Manager

Dunkin'
10.2018 - Current

Owner

Mosquito Joe
03.2017 - 10.2018

Customer Care Representative

Conifer Health Solutions
01.2015 - 11.2017

Bachelor of Science - Business Management

Southeastern University

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Daniel Bailey