Daniel Balcacer
Spring,TX
Summary
Encouraging customer service representative and analytical problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Real State Agent
Keller Williams
06.2022 - Current
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Communicated with clients to understand property needs and preferences.
- Maintained connections with clients to encourage repeat business and referrals.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Conducted comprehensive market analysis to identify opportunities for investors.
- Reviewed and executed confidential documents, contracts, and disclosures.
Personal Shopper
H.E.B Butt Grocery Company
03.2019 - Current
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Reviewed customer orders closely to locate desired items and checked the app regularly to identify changes.
- Memorized store layouts and planograms to fulfill orders using the shortest, most efficient route.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick-up.
- Greeted clients entering the store to provide a welcoming environment and friendly customer service.
- Contributed to team objectives in a fast-paced environment.
Supervisor
Freddy's Frozen Custard & Steakburgers
06.2018 - 02.2019
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Evaluated staff performance and provided coaching to address inefficiencies.
Education
Associate of Arts -
Lone Star College System
Spring, TX05.2022
High School Diploma -
Klein Oak High School
Spring, TX05.2019
Skills
- Business Development
- Advise Clients
- Property Assessments
- Exterior Surveying
- Data Evaluation
- Order Fulfillment
- Brand Representation
- Microsoft Excel
- Conflict Resolution
- Problem-Solving Ability
- Sales Expertise
- Stock Management
- Customer Service
- Calm and Professional Under Pressure
- Critical Thinking
Languages
Spanish
Limited Working
Timeline
Real State Agent
Keller Williams
06.2022 - Current
Personal Shopper
H.E.B Butt Grocery Company
03.2019 - Current
Supervisor
Freddy's Frozen Custard & Steakburgers
06.2018 - 02.2019
Associate of Arts -
Lone Star College System
High School Diploma -
Klein Oak High School