Daniel Banks
New York,NY
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
13
13
years of professional experience
Work History
Porter/Concierge
Solstice Residential Group
11.2021 - Current
- Maintained a welcoming environment for residents and guests through courteous greetings and assistance.
- Responded to resident complaints, questions, concerns and suggestions and conducted quality assurance follow-up to building issues and inquiries.
- Assisted with package deliveries by logging receipt of packages delivered and notifying residents for pickup.
- Coordinated with vendors for deliveries or services, ensuring minimal disruption to residents'' routines.
- Maintained a clean and welcoming environment for guests through regular cleaning of lobby, hallways, and restrooms.
- Stored supplies safely and securely to prevent theft and damage.
- Unpacked and stored deliveries in proper locations for orderly, accessible supplies.
Doorman
Midboro Management Inc.
07.2018 - 11.2021
- Maintained a welcoming environment for residents and guests through courteous greetings and assistance.
- Responded to resident complaints, questions, concerns and suggestions and conducted quality assurance follow-up to building issues and inquiries.
- Assisted with package deliveries by logging receipt of packages delivered and notifying residents for pickup.
- Coordinated with vendors for deliveries or services, ensuring minimal disruption to residents'' routines.
Doorman
Hoffman Management
07.2016 - 07.2018
- Maintained a welcoming environment for residents and guests through courteous greetings and assistance.
- Responded to resident complaints, questions, concerns and suggestions and conducted quality assurance follow-up to building issues and inquiries.
- Assisted with package deliveries by logging receipt of packages delivered and notifying residents for pickup.
- Coordinated with vendors for deliveries or services, ensuring minimal disruption to residents'' routines.
Cafe Handler/Team Member
16 Handles
02.2012 - 02.2013
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Greeted incoming customers and provided reliable, friendly customer service.
- Processed sales transactions for cash, debit, and credit purchases.
- Developed strong knowledge of menu offerings to provide personalized recommendations for customers with dietary restrictions or preferences.
- Observed health code regulations and internal policies for cleaning and sanitizing.
Stock Worker
D'agostino's Supermarket
11.2011 - 05.2012
- Collaborated with team members to manage high volumes of incoming shipments and restock items efficiently.
- Responded promptly to customer inquiries about product availability or location within the store.
- Provided support to the sales floor by replenishing merchandise as it sold, enabling continuous availability for customers.
- Facilitated communication between management and stock workers regarding inventory levels, upcoming promotions, and special orders from customers.
Education
Radiology Technician -
Bronx Community College
Bronx, NY05.2017
High school Diploma -
Boy & Girls High School
Brooklyn, NY06.2010
Skills
- Customer Service
- Inventory Maintenance
- Telephone Etiquette
- General Maintenance
- Building Link Software
- Key Link Software
- Work Orders
- Team Collaboration
- New Employee Training
- Trash Collection and Removal
Languages
English
Full Professional
Timeline
Porter/Concierge
Solstice Residential Group
11.2021 - Current
Doorman
Midboro Management Inc.
07.2018 - 11.2021
Doorman
Hoffman Management
07.2016 - 07.2018
Cafe Handler/Team Member
16 Handles
02.2012 - 02.2013
Stock Worker
D'agostino's Supermarket
11.2011 - 05.2012
Radiology Technician -
Bronx Community College
High school Diploma -
Boy & Girls High School
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