Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Daniel Banks

New York,NY

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

13
13
years of professional experience

Work History

Porter/Concierge

Solstice Residential Group
11.2021 - Current
  • Maintained a welcoming environment for residents and guests through courteous greetings and assistance.
  • Responded to resident complaints, questions, concerns and suggestions and conducted quality assurance follow-up to building issues and inquiries.
  • Assisted with package deliveries by logging receipt of packages delivered and notifying residents for pickup.
  • Coordinated with vendors for deliveries or services, ensuring minimal disruption to residents'' routines.
  • Maintained a clean and welcoming environment for guests through regular cleaning of lobby, hallways, and restrooms.
  • Stored supplies safely and securely to prevent theft and damage.
  • Unpacked and stored deliveries in proper locations for orderly, accessible supplies.

Doorman

Midboro Management Inc.
07.2018 - 11.2021
  • Maintained a welcoming environment for residents and guests through courteous greetings and assistance.
  • Responded to resident complaints, questions, concerns and suggestions and conducted quality assurance follow-up to building issues and inquiries.
  • Assisted with package deliveries by logging receipt of packages delivered and notifying residents for pickup.
  • Coordinated with vendors for deliveries or services, ensuring minimal disruption to residents'' routines.

Doorman

Hoffman Management
07.2016 - 07.2018
  • Maintained a welcoming environment for residents and guests through courteous greetings and assistance.
  • Responded to resident complaints, questions, concerns and suggestions and conducted quality assurance follow-up to building issues and inquiries.
  • Assisted with package deliveries by logging receipt of packages delivered and notifying residents for pickup.
  • Coordinated with vendors for deliveries or services, ensuring minimal disruption to residents'' routines.

Cafe Handler/Team Member

16 Handles
02.2012 - 02.2013
  • Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
  • Greeted incoming customers and provided reliable, friendly customer service.
  • Processed sales transactions for cash, debit, and credit purchases.
  • Developed strong knowledge of menu offerings to provide personalized recommendations for customers with dietary restrictions or preferences.
  • Observed health code regulations and internal policies for cleaning and sanitizing.

Stock Worker

D'agostino's Supermarket
11.2011 - 05.2012
  • Collaborated with team members to manage high volumes of incoming shipments and restock items efficiently.
  • Responded promptly to customer inquiries about product availability or location within the store.
  • Provided support to the sales floor by replenishing merchandise as it sold, enabling continuous availability for customers.
  • Facilitated communication between management and stock workers regarding inventory levels, upcoming promotions, and special orders from customers.

Education

Radiology Technician -

Bronx Community College
Bronx, NY
05.2017

High school Diploma -

Boy & Girls High School
Brooklyn, NY
06.2010

Skills

  • Customer Service
  • Inventory Maintenance
  • Telephone Etiquette
  • General Maintenance
  • Building Link Software
  • Key Link Software
  • Work Orders
  • Team Collaboration
  • New Employee Training
  • Trash Collection and Removal

Languages

English
Full Professional

Timeline

Porter/Concierge

Solstice Residential Group
11.2021 - Current

Doorman

Midboro Management Inc.
07.2018 - 11.2021

Doorman

Hoffman Management
07.2016 - 07.2018

Cafe Handler/Team Member

16 Handles
02.2012 - 02.2013

Stock Worker

D'agostino's Supermarket
11.2011 - 05.2012

Radiology Technician -

Bronx Community College

High school Diploma -

Boy & Girls High School

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Daniel Banks