Daniel Barborak
San Antonio,TX
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
11
11
years of professional experience
1
1
Certification
Work History
R&B Emergency Consultant
Self
San Antonio, TX
02.2024 - Current
- Devised and implemented processes and procedures to streamline operations.
- Mentored junior consultants, enhancing team capabilities and knowledge sharing within the organization.
- Increased client satisfaction by developing comprehensive consulting strategies tailored to each business's unique challenges and objectives.
- Collaborated with teams to define, strategize, and implement marketing and web strategies.
Manager/Customer Service Specialist/The Voice
Yaghi's New York Pizzeria
San Antonio, TX
03.2018 - 04.2022
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Resolved concerns with products or services to help with retention and drive sales.
- Managed over 100 calls daily
- Increased profit by 30% in one fiscal year
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades
- Evaluated employees' strengths and assigned tasks based upon experience and training
Sales Manager/Front Desk Manager
Best Western Plus Atrium
Schertz, TX, TX
01.2016 - 03.2018
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Interpreted sales and pricing policies to departmental personnel and customers
- Tracked pipeline data, won vs. lost opportunities and lead response times with Salesforce CRM
Bar Manager/Snack Bar Manager/CSR Supervisor
Bandera Bowling Center
San Antonio, TX
01.2015 - 02.2016
- Supervised 100 representatives in providing excellent customer service to callers requiring assistance for money and employee issues.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events
- Crafted special drink and cocktail menu items for seasonal offerings
Education
Associate of Applied Science - Psychology
San Antonio College
San Antonio, TX05.1984
BBA - Business Administration And Management
The University of Texas At San Antonio
San Antonio, TX05.1984
Bachelor of Arts - Accounting And Business Management
San Antonio College
San Antonio, TX05.1984
Skills
- Special Requests
- Data Entry and Maintenance
- POS Systems and Ordering Platforms
- Customer Service and Assistance
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
Certification
- Sales Manager Certificate
- CFPB Consumer Financial Protection Bureau Offical
Timeline
R&B Emergency Consultant
Self
02.2024 - Current
Manager/Customer Service Specialist/The Voice
Yaghi's New York Pizzeria
03.2018 - 04.2022
Sales Manager/Front Desk Manager
Best Western Plus Atrium
01.2016 - 03.2018
Bar Manager/Snack Bar Manager/CSR Supervisor
Bandera Bowling Center
01.2015 - 02.2016
Associate of Applied Science - Psychology
San Antonio College
BBA - Business Administration And Management
The University of Texas At San Antonio
Bachelor of Arts - Accounting And Business Management
San Antonio College