Summary
Overview
Work History
Education
Skills
Timeline
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Tracy Dew

Charlotte,NC

Summary

Accomplished Reimbursement Specialist with a proven track record at Nthrive, enhancing compliance and streamlining billing processes. Skilled in ICD 9 coding and financial calculation, coupled with exceptional administrative writing abilities. Demonstrated expertise in insurance verification and patient care, achieving significant improvements in patient service efficiency.

Overview

9
9
years of professional experience

Work History

Reimbursement Specialist I

Nthrive
Raleigh, NC
07.2020 - 08.2024
  • Enforced adherence to state and federal reporting regulations by performing regular compliance audits.
  • Executed account updates and noted account information in company data systems.
  • Accurately input procedure codes, diagnosis codes and patient information into billing software to generate up-to-date invoices.
  • Evaluated existing systems used for tracking reimbursements and proposed improvements as needed.
  • Attended seminars to remain up-to-date with coding guidelines and reimbursement requirements.

PCA Personal Care Assistance

Myles Home Health Agency
Wilson, NC
08.2016 - 07.2020
  • Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
  • Helped patients to perform range-of-motion exercises as instructed by physical therapists or other healthcare professionals.
  • Supplied, collected and emptied patient bedpans on frequent basis.
  • Restocked unit frequently with necessary medical supplies.
  • Provided emotional support and companionship to elderly clients experiencing loneliness or depression.
  • Identified and reported observations and clinical symptoms to appropriate healthcare professionals, driving timely intervention.
  • Collaborated with family members and other healthcare professionals to develop individualized care plans for each patient's needs.

Patient Service Representative

Affordable Care Act
Wilson, NC
08.2015 - 11.2019
  • Provided customer service by answering patient questions and addressing concerns.
  • Scheduled patient appointments and procedures.
  • Maintained accurate records of services provided during each visit or procedure.
  • Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
  • Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
  • Verified patients' insurance and payment methods during admissions or check-in processes.
  • Conducted financial counseling for patients, explaining payment options and assistance programs.
  • Initiated application processes to add patients to assistance programs at bedside and followed through until completion.

Education

Associate of Arts - Medical Office Adminstration

Wake Technical Community College
Raleigh, NC
05-2014

High School Diploma -

Hunt High School
Wilson, NC
06-1992

Skills

  • Bookkeeping
  • Financial calculation
  • Insurance verification
  • Medicaid
  • ICD 9 coding
  • HCPCS coding
  • Data recording
  • Microsoft office
  • Payment posting
  • Eligibility verification
  • Financial accounting
  • Administrative writing

Timeline

Reimbursement Specialist I

Nthrive
07.2020 - 08.2024

PCA Personal Care Assistance

Myles Home Health Agency
08.2016 - 07.2020

Patient Service Representative

Affordable Care Act
08.2015 - 11.2019

Associate of Arts - Medical Office Adminstration

Wake Technical Community College

High School Diploma -

Hunt High School

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Tracy Dew