Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic
Daniel Bates

Daniel Bates

Toms River,United States

Summary

Senior VMware Engineer / Technical Writer with 15+ years of experience in the Information Technology industry. Extensive qualifications in all facets of information technology including: documentation, implementation, user training, quality reviews, and enhancements.

Overview

15
15
years of professional experience

Work History

Senior VMware Engineer / Technical Writer

Effectual
09.2021 - Current
  • Planned, installed, and configured Software Defined Datacenters utilizing VMware Cloud on AWS for customers migrating on-premise VMware environments to the cloud.
  • Collaborated with cross-functional teams to create comprehensive user guides, migration documentation, and disaster recovery runbooks.
  • Edited and proofread technical documentation, ensuring compliance to company style guides, grammar, and best practices.
  • Conducted customer interviews in order to plan and execute migration workloads into the cloud.
  • Managed and supported efficient operation and development of VMware Horizon VDI environments.

VMware Cloud Engineer III

Rackspace
04.2014 - 09.2021
  • Responsible for day-to-day customer care and administration of customers using any cloud service offered by Rackspace Managed IT Services.
  • Worked within a global support team framework, covering 24x7x365 cloud operations managing thousands of virtual and physical servers.
  • Built and maintained virtual infrastructures for clients.
  • Created custom PowerCLI scripts to support and audit VMware environments.

Professional Technical Architect

AT&T Services
06.2008 - 04.2014
  • Participated in the overall planning, development, execution, and reporting of business requirements while following the Software Development Life Cycle & Agile methodology.
  • Prioritized outstanding defects and system problems, ensuring accuracy and deadlines.
  • Managed a team supporting all IT services and support for organization of 100+ end users.

Education

Bachelors - Information Technology

Rutgers University
New Brunswick, NJ
05.2008

Skills

  • VSphere ESXi
  • VCDR VMware SRM
  • VMware HCX
  • VMware Horizon
  • PowerShell PowerCLI
  • Confluence

Additional Information

  • VMware Certified Master Specialist - VMware Cloud on AWS 2022
  • VMware Certified Professional - Data Center Virtualization 2022
  • VMware Certified Professional - Desktop Management 2022
  • AWS Certified Solutions Architect - Associate

Timeline

Senior VMware Engineer / Technical Writer

Effectual
09.2021 - Current

VMware Cloud Engineer III

Rackspace
04.2014 - 09.2021

Professional Technical Architect

AT&T Services
06.2008 - 04.2014

Bachelors - Information Technology

Rutgers University
Daniel Bates