Industrious Manager successful at accomplishing challenging objectives under tight deadlines and demanding conditions. Knowledgeable project manager and trainer with 7-year demonstrated record of success in restaurant industry. Pursuing new professional challenges and growth opportunities.
Overview
4
4
years of professional experience
Work History
Floor Manager
Gingergrass
2396 Glendale Blvd. Los Angeles, CA 90039
03.2022 - 05.2023
Managed team of 30 employees to maintain smooth-running operations of shop floor.
Created employee schedules to align coverage with forecasted demands.
Made personal recommendations for customers by sharing product knowledge and demonstrating product.
Managed store inventory and stock levels to maintain availability of products.
Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Manager of Operations
Square One Dining
4854 Fountain Ave Los Angeles CA 90029
09.2021 - 05.2022
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Identified and resolved unauthorized, unsafe, or ineffective practices.
Set, enforced, and optimized internal policies to maintain responsiveness to demands.
Developed systems and procedures to improve operational quality and team efficiency.
Introduced new methods, practices, and systems to reduce turnaround time.
Server
Onda
700 Wilshire Blvd. Santa Monica CA 90401
10.2019 - 04.2020
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Cultivated warm relationships with regular customers.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Explained menu items and suggested appropriate options for food allergy concerns.
Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.