Daniel B. Chenault
Baltimore,MD
Summary
Audio-Video professional with 20 years experience working in the industry possessing the knowledge, experience, and technical skills required to provide the highest level of customer service
Service management professional known for high standards and results orientation. Proven track record in optimizing service processes and enhancing team performance. Strong focus on collaboration and adaptability, ensuring reliable support and flexibility in dynamic settings. Demonstrated expertise in team leadership and customer relationship management.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Service Manager
Net AV
02.2008 - Current
- Analyze service contracts and fees to maximize profit and competitiveness
- Maintain service contracts up to date, with changes and modifications if needed
- Create a quality assurance program for technicians and client systems
- Develop system procedures and policies for the Service group
- Develop training for Service Technician
- Work with Operations Manager to establish and monitor yearly budgets
- Responsible for the daily operation of the Service Dept. including:
- Schedule maintenance visits
- Dispatch technicians
- Approve and oversee purchase orders for equipment repairs, replacements, and inventory
- Ensure billings are accurately and consistently applied
- To review & renew service contracts and department budgets on an ongoing basis
- Expand service client base
- Keep equipment and customer database up to date.
- Interface between customer and Service Dept.
- Working with Sales group to accurately and competitively price service quotes
- Conduct quarterly employee reviews
- Led cross-functional teams to ensure project alignment with organizational goals.
- Managed project timelines, budgets, and resource allocation to optimize delivery efficiency.
- Streamlined communication processes between technical teams and clients for enhanced collaboration.
Lead Technician
Net AV
02.2008 - 02.2012
- Receive, schedule, and resolve service requests
- Installation, maintenance, and service of integrated audio video systems including control systems, network switches, projectors, screens, displays, microphones, cameras, and speakers
- In depth knowledge of connectivity, termination, and integration of audio visual equipment
Floor Manager
Roots Market
02.2007 - 01.2008
- Cross-trained in all departments in order to oversee the daily operation of Maryland’s premier natural organic grocery store
- Work closely with general manager and department managers to ensure the productivity of over sixty employees
- Responsible for maintaining the highest level of customer satisfaction
- Maintain a budget while placing product & supply orders
- Reconciling of cash drawers and daily bank deposits
- Troubleshooting of various issues including:
- Technical and maintenance issues
- Customer service related questions
- Employee call outs
Education
Audio & Video Installation Technician -
Sheffield Institute for the Recording Arts
Phoenix, MD09.2008
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
Certification
CTS AVIXA, Crestron, AMX, QSC, Extron, Biamp, Polycom, Lutron, and Utelogy
Timeline
Service Manager
Net AV
02.2008 - Current
Lead Technician
Net AV
02.2008 - 02.2012
Floor Manager
Roots Market
02.2007 - 01.2008
Audio & Video Installation Technician -
Sheffield Institute for the Recording Arts