Hardworking and passionate individual with strong organizational skills eager to grow within the Operations department. Ready to help team achieve company goals.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Catering Purchasing/ Operations Lead
City Of Boise
03.2004 - 03.2020
Performed quality control and monitored production efforts.
Planned operations and activities, and led projects.
Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
Compiled training materials for new employees and tracked skill development.
Motivated and trained employees to maximize team productivity. Oversaw all daily duties.
Operations Specialist I
City Of Boise
03.2020 - 06.2022
Used Genetec to monitor security and safety situations at the airport.
Assisted customers and tenants with questions and problems to ensure operations continued to run smoothly.
Performed various compliance checks such as SIDA badge, door and perimeter checks, as well as concessions audits.
Operations Specialist II
City of Boise
06.2022 - Current
Performed inspections of airfield and airport property to ensure FAA Part 139 Certification compliance. Reported airport and airfield conditions. Inspected runways and taxiways, along with safety areas, and airfield markings/signs/lighting. Monitored local and regional weather patterns. Reported field conditions during winter operations. Monitored airport movement and non-movement areas for Foreign Object Debris (FOD). Issued proper Notices to Airmen (NOTAMS). Conducted wildlife mitigation efforts on and around the airport. Ensure6s compliance with TSA 1542 through the airport terminal and perimeter security inspections. Monitored movement and airport access through security access tracking software and responded to all alarms. Monitored and controlled multi-faceted enhanced Closed Caption Television (CCTV) and access control systems using computer software. Maintained compliance with federal and local regulations related to airport safety and security, including regulations for airside operations (e.g., FAA Part 139), landside operations and security.
Monitored and maintained airfield conditions (e.g., runway inspections, snow removal), ensuring the airfield is safe for aircraft operations.
Responded to all emergency and medical incidents. Interacted with victims, emergency responders, and witnesses and completed appropriate reports.
Provided customer service to the public and airport community. Maintained lost and found program. Provided assistance and guidance for airlines and airport vendors. Regulated and enforced rules and regulations.
Operated and monitored radio systems to communicate airport functions as well as emergencies on and around the airport. Monitored flight information displays, weather displays, runway surface sensor displays, fire detection systems, and emergency notifications.
Education
Business Administration
Boise State University
Boise, ID
Borah High School
Boise, ID
05.1982
Skills
Excellent customer service skills
Proficient with various web based programs, excel, and word document
Ability to multitask and prioritize daily tasks
Good organizational and time management skills
Certification
CDL Drivers License
Certified in forklift operation
Member of Boise's Wages/Benefits Team 2009 thru 2012
Customer Service Representative/Ground Operations Agent at Sterling/Aleutian AirwaysCustomer Service Representative/Ground Operations Agent at Sterling/Aleutian Airways