Summary
Overview
Work History
Education
Skills
Timeline
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Daniel Becker

Davenport,FL

Summary

Dynamic Restaurant Manager with a proven track record at Captain Lawrence Brewing Company, excelling in team management and customer engagement. Enhanced guest satisfaction through innovative menu development and effective complaint resolution, achieving significant improvements in service quality and operational efficiency. Passionate about fostering a collaborative environment and driving performance excellence.

Overview

9
9
years of professional experience

Work History

Restaurant Manager

Captain Lawrence Brewing Company
05.2024 - 07.2025
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
  • Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
  • Improved overall customer satisfaction by implementing new service standards and staff training programs.
  • Assisted in development and implementation of new menus to offer variety and options to customers.
  • Implemented cost-saving measures through streamlined processes, efficient scheduling, and strategic vendor negotiations.
  • Implemented cost-saving strategies, reducing waste through meticulous inventory management.

Server/Bartender

Miller's Ale House
10.2021 - 10.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.

Server/Barthender

Chili's Restaurant
10.2016 - 10.2021
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
  • Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
  • Streamlined order-taking process to minimize wait times for diners.
  • Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
  • Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
  • Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
  • Built rapport with guests to enhance their dining experience and encourage return visits.
  • Enhanced team efficiency, collaborating effectively in high-pressure settings.
  • Improved dining experience by providing prompt, attentive service to guests.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Increased sales significantly by upselling higher-end products to customers.

Education

High School Diploma -

North Myrtle Beach High School
North Myrtle Beach, SC

Skills

  • Team management
  • Inventory control and record keeping
  • Customer engagement
  • Staff management
  • Point of sale (POS) system operation
  • Shift management
  • Passion for customer satisfaction
  • Customer-oriented
  • Organization and prioritization
  • Complaint resolution
  • Food service background
  • Staff scheduling
  • Customer loyalty
  • Adaptable
  • Menu development
  • Schedule coordination
  • Supervisory skills
  • Conflict resolution techniques
  • Performance improvement
  • Reservation handling
  • Pre-shift walk-through
  • Promotions planning
  • Regulatory compliance
  • Order delivery practices
  • Employee schedule management
  • Take-out service
  • Labor and food cost control
  • Restaurant operations management
  • Purchasing and cost control
  • Customer service best practices
  • Table management
  • Menu pricing
  • Full service restaurant background
  • Safe food handling
  • Team leadership
  • Reliable and responsible
  • Problem-solving
  • Inventory management
  • Staff supervision
  • Coaching and mentoring
  • Training and onboarding
  • Scheduling staff
  • Collaboration and teamwork
  • Critical thinking
  • Money handling
  • Employee supervision
  • Supply ordering and management
  • Quality assurance

Timeline

Restaurant Manager

Captain Lawrence Brewing Company
05.2024 - 07.2025

Server/Bartender

Miller's Ale House
10.2021 - 10.2023

Server/Barthender

Chili's Restaurant
10.2016 - 10.2021

High School Diploma -

North Myrtle Beach High School

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