Daniel Beeler
Heath Springs,SC
Summary
Dynamic Additive Field Service Engineer with a proven track record at EOS, excelling in troubleshooting and repair of high-performance laser systems. Adept at providing on-site support and training, enhancing customer satisfaction through effective communication and technical expertise. Skilled in hardware installation and committed to continuous process improvement.
I am a educationally prepared professional who who can work exceeding well with customers, peers and management.
Overview
12
12
years of professional experience
Work History
Additive FIeld Service Engineer
EOS
01.2018 - 07.2022
- Diagnosed and resolved technical issues in high-performance laser systems.
- Conducted routine maintenance and troubleshooting to ensure optimal machine functionality.
- Collaborated with cross-functional teams to implement process improvements and best practices.
- Provided on-site training and support for clients to enhance equipment usage and efficiency.
- Developed detailed reports on service activities, contributing to enhanced customer satisfaction.
- Performed onsite installation, modification and maintenance of systems and equipment.
- Utilized diagnostic tools and software for precise analysis of equipment performance metrics.
International Field Service Engineer
General Electric Additive
02.2013 - 01.2018
- Diagnosed and resolved complex technical issues in additive manufacturing systems.
- Provided on-site support and training for customers, enhancing operational efficiency.
- Collaborated with cross-functional teams to implement system upgrades and improvements.
- Conducted regular maintenance checks to ensure optimal performance of equipment.
- Install, Maintain, Repair Concept Laser M1 and M2 Additive machines throughout the Americas. From the top of Canada to the south in Santiago Chile. Provide colleague support in Europe.
Service Engineer
RP Options
03.2010 - 02.2015
- Enhanced customer satisfaction by promptly addressing service requests and providing technical solutions.
- Installed, configured and tested equipment on specialized platforms.
- Owner / Operator of RP repair company providing Machine sales and hardware support in the arena of Rapid Prototyping.
Education
Bachelor of Science - BSTM
DeVry University
Fort Washington, PA04-2005
Skills
- Remote support
- Troubleshooting and repair
- Hardware installation
- Software installation
- On-site support
- Equipment installation and repair
Timeline
Additive FIeld Service Engineer
EOS
01.2018 - 07.2022
International Field Service Engineer
General Electric Additive
02.2013 - 01.2018
Service Engineer
RP Options
03.2010 - 02.2015
Bachelor of Science - BSTM
DeVry University