Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Daniel Bennett

Sumrall,MS

Summary

Adept at enhancing customer relationships and streamlining operations, I leveraged leadership and problem-solving skills at Pizza Hut to boost team efficiency and satisfaction. Skilled in POS systems and team building, I consistently exceed employer expectations by driving sales growth and operational excellence, achieving a notable increase in customer loyalty and team performance metrics.

Energetic and reliable professional with strong background in team coordination and customer service. Possesses deep understanding of operational procedures and inventory management, coupled with excellent problem-solving and communication skills. Committed to driving successful team outcomes and enhancing overall efficiency.

Developed skills in fast-paced retail environment, excelling in areas such as inventory management and visual merchandising. Demonstrated ability to analyze market trends and consumer preferences to optimize product placement and drive sales. Seeking to transition into new field, leveraging strong analytical and organizational skills.

Personable and positive individual with excellent communication and interpersonal skills. Possesses solid understanding of customer service principles and proficient in using CRM software and handling multiple phone lines. Capable of delivering high-quality service and building strong customer relationships.

Overview

2025
2025
years of professional experience
1
1
Certification

Work History

Desk Assistant

Extra Space Storage
  • Greeted guests in with friendliness and professionalism.
  • Provided exceptional customer service, addressing inquiries promptly and professionally.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Managed incoming calls and directed them to appropriate departments for timely resolutions.
  • Maintained inventory of office supplies by monitoring usage patterns and submitting timely orders for replenishments.
  • Maintained the property such as cleaning out storage units and supervising auctions.

General Manager

Pizza Hut
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reported issues to higher management with great detail.

Merchandiser

Seven Up Bottling
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
  • Verified products appeared at correct locations in proper quantities.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Reduced out-of-stock instances by conducting regular audits, adjusting inventory counts, and communicating discrepancies to management.

Merchandiser

First Choice Distributing
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Verified products appeared at correct locations in proper quantities.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Reduced out-of-stock instances by conducting regular audits, adjusting inventory counts, and communicating discrepancies to management.

Shift Manager

Burger King
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Excelled in every store position and regularly backed up front-line staff.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Tracked receipts, employee hours, and inventory movements.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
  • Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.

Call Center Representative

Service Zone
  • Gateway Desktop Technical Support Agent
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
  • Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
  • Streamlined call flow processes for more efficient response times and increased productivity.
  • Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
  • Maintained up-to-date knowledge of product and service changes.

Cook, Cashier

Hardee's Restaurant
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Reduced food waste significantly by implementing proper portion control and storage techniques.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.

Drapery Seamster

Self-employeed
01.2016 - Current
  • Demonstrated flexibility by adapting to various sewing tasks, including garment repairs, alterations, or custom clothing creation.
  • Enhanced customer satisfaction by providing timely and precise sewing services for various types of garments.
  • Measured and cut fabric for garment construction according to customer specifications.
  • Developed strong relationships with clients through excellent customer service skills and attention to detail in every project undertaken.
  • Maintained clean and organized work area and verified safe and proper equipment functionality to reduce downtime.
  • Effectively collaborated with team members during large-scale production orders which resulted in meeting strict deadlines without compromising quality standards.
  • Operated sewing machines to join, reinforce, or decorate products and performed hand stitching for smaller projects.
  • Minimized fabric waste by carefully planning cuts and utilizing leftover material for smaller projects or repairs when possible.
  • Followed sewing instructions and inspected quality of finished pieces to exceed customer expectations.
  • Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.

Cashier

Walmart
09.2011 - 12.2011
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

Cashier Team Lead

The Tabacco Depot
01.2008 - 12.2010
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Developed strong relationships with repeat customers through friendly service interactions.
  • Trained team members on cash register operation and cash handling.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
  • Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Operated POS cash register and equipment to collect payments.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.

Education

GED -

Pearl River Community College
Poplarville, MS
01-2011

Skills

  • Document management
  • Proofreading
  • Strong organization
  • Reception duties
  • Lobby housekeeping
  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Staff management
  • Employee scheduling
  • Verbal and written communication
  • Staff training and development
  • Labor cost controls
  • Effective leader
  • Problem-solving skills
  • Customer support
  • Data entry
  • Customer service
  • Call center customer service
  • Inbound phone calls
  • Call center operations
  • Communicating with clients
  • Customer communications
  • Call control
  • Answering questions
  • Complaint resolution
  • Gathering information
  • Customer service optimization
  • Technical support
  • Customer relationship management
  • Logging call information
  • Technical troubleshooting
  • Proficient in [software]
  • Reliable and punctual
  • Friendly and outgoing
  • Stock rotation
  • Pricing and shelf labeling
  • Maintaining stock levels
  • Stock replenishment
  • Active listener
  • Merchandise planning
  • Visual merchandising
  • Pricing and signage updates
  • Vendor relations
  • POS systems
  • Plan-o-gram implementation

Certification

  • When I worked as a shift manager for Burger King many years ago I received my ServSafe certification which is expired.
  • When I worked as manager for Pizza Hut I received my alcohol servers permit which is expired.

Timeline

Drapery Seamster

Self-employeed
01.2016 - Current

Cashier

Walmart
09.2011 - 12.2011

Cashier Team Lead

The Tabacco Depot
01.2008 - 12.2010

Desk Assistant

Extra Space Storage

General Manager

Pizza Hut

Merchandiser

Seven Up Bottling

Merchandiser

First Choice Distributing

Shift Manager

Burger King

Call Center Representative

Service Zone

Cook, Cashier

Hardee's Restaurant

GED -

Pearl River Community College

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Daniel Bennett