Daniel Berford
Millington,TN
Summary
Professional technician with high standards and focus on achieving results. Skilled in troubleshooting, repair, and preventive maintenance for variety of systems and equipment. Strong team collaborator who adapts to changing needs and ensures reliability. Known for problem-solving abilities, mechanical aptitude, and effective communication skills.
Overview
35
35
years of professional experience
Work History
Maintenance Technician
Cityof Memphis
07.2009 - Current
- Conducted routine inspections of facilities to identify maintenance needs and ensure operational efficiency.
- Performed preventive maintenance on HVAC systems, plumbing, and electrical systems to enhance safety standards.
- Responded to service requests promptly, troubleshooting equipment failures and implementing necessary repairs.
- Collaborated with team members to execute repair projects, ensuring quality control and adherence to timelines.
Customer Service Coordinator
Cityof Millington
06.1995 - 07.2009
- Coordinated customer service operations to enhance client satisfaction and streamline communication processes.
- Developed training materials for new staff, improving onboarding efficiency and knowledge retention.
- Implemented feedback collection systems, ensuring continuous improvement in service delivery quality.
- Oversaw scheduling of customer service representatives, optimizing resource allocation and response times.
Crew Leader
Red River Inc
07.1990 - 06.1995
- Supervised daily operations, ensuring adherence to safety protocols and operational standards.
- Trained and mentored team members on best practices and efficient workflow techniques.
- Coordinated scheduling to optimize staffing levels and maintain productivity targets.
- Implemented process improvements that enhanced workflow efficiency and reduced downtime.
Education
High School Diploma -
H.M.Simpson Academy
Millington, TNSkills
Building Maintenance for military housing and City of Memphis to Build walls,platforms, operate boom, scissor lifts,tele-handler,fork lifts,skid steer,power tools from drill drivers,impacts,concrete saws, circular saws
Timeline
Maintenance Technician
Cityof Memphis
07.2009 - Current
Customer Service Coordinator
Cityof Millington
06.1995 - 07.2009
Crew Leader
Red River Inc
07.1990 - 06.1995
High School Diploma -
H.M.Simpson Academy