Summary
Overview
Work History
Education
Skills
Timeline
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Daniel Bernhardt Jr

Appleton

Summary

Accomplished Video Repair Lead at Charter Spectrum, adept in customer service and problem-solving, significantly enhanced loyalty through empathetic resolutions. Skilled in teamwork, critical thinking, and effective communication, I excel in fast-paced environments, ensuring high-quality standards and operational efficiency. Proven track record in leadership and customer satisfaction, driving positive outcomes and organizational growth.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

22
22
years of professional experience

Work History

Video Repair Lead

Charter Spectrum
07.2013 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Responded proactively and positively to rapid change.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Cross-trained and provided backup support for organizational leadership.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Head of Housekeeping

Hand to Shoulder Center of Northeast Wisconsin
06.2006 - 05.2013
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Emptied trash cans and recycling bins to keep building clean and free of germs.
  • Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
  • Assisted in inventory management to ensure adequate supplies were always available for custodial needs.
  • Maintained a well-organized supply closet for easy access to necessary tools.
  • Used power scrubbing and waxing machines to scrub and polish floors.
  • Identified repair needs and major maintenance concerns, and escalated issues to management.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Contributed to positive first impressions with meticulous upkeep of entrance areas and walkways.

Assistant Manager

Dominos Pizza
07.2002 - 05.2006
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.

Education

High School Diploma -

New London High School
New London, WI
05-2001

Skills

  • Safe driving practices
  • Waste collection
  • Teamwork and collaboration
  • Customer service
  • Time management
  • Problem-solving abilities
  • Multitasking
  • Critical thinking
  • Flexibility
  • Active listening
  • Effective communication
  • Decision-making
  • Dependable and cooperative
  • Assisting customers

Timeline

Video Repair Lead

Charter Spectrum
07.2013 - Current

Head of Housekeeping

Hand to Shoulder Center of Northeast Wisconsin
06.2006 - 05.2013

Assistant Manager

Dominos Pizza
07.2002 - 05.2006

High School Diploma -

New London High School

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Daniel Bernhardt Jr