Daniel Berrios
Cockeysville,MD
Summary
Dynamic freelance writing coach with a proven leadership track record at Pizza Hut, where I enhanced team performance through innovative training and constructive feedback. Skilled in grammar and fueled by passion for creative writing, assisting clients in achieving writing goals while enhancing collaboration and building confidence in capabilities.
Overview
12
12
years of professional experience
Work History
Writing Coach
Self-employeed
Allentown, Pennsylvania
01.2018 - 12.2024
- Guided students in developing writing skills and improving their techniques.
- Assisted learners in organizing thoughts and structuring written pieces effectively.
- Provided feedback on drafts, focusing on clarity, coherence, and style.
- Encouraged self-reflection to foster a deeper understanding of personal writing voice.
- Supported students in setting realistic writing goals and tracking progress.
- Proofread materials created by other writers to identify spelling, punctuation and grammar mistakes.
- Instructed students on proper formatting techniques for academic papers and essays.
- Provided feedback and guidance to help students improve their written work.
- Edited manuscripts submitted by clients for publication or presentation purposes.
Shift Manager
Pizza Hut
Allentown, Pennsylvania
06.2013 - 09.2015
- Supervised daily operations to ensure smooth workflow and team collaboration.
- Trained new employees on safety protocols and operational procedures.
- Managed inventory levels to maintain adequate supplies for production needs.
- Resolved customer complaints swiftly to maintain service quality and satisfaction.
- Monitored compliance with health and safety regulations during shifts.
- Inspected work areas regularly for cleanliness and organization standards.
- Helped employees accomplish tasks during peak periods.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Managed daily cash intake by counting out registers and tabulating profits.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Coached employees on interactions with customers to drive exceptional service.
- Monitored store operations to ensure compliance with company policies and procedures.
- Communicated with other shift managers to facilitate continuum of customer service.
- Assisted in resolving escalated customer service issues in a timely manner.
- Enforced safety standards throughout the store including proper use of equipment.
- Responded quickly and effectively to emergency situations as they arose.
Education
Associate of Arts - Communications
Lehigh Carbon Community College
Schnecksville, PA05-2016
Skills
- Writing feedback
- Editing techniques
- Proofreading practices
- Goal setting
- Academic formatting
- Team collaboration
Timeline
Writing Coach
Self-employeed
01.2018 - 12.2024
Shift Manager
Pizza Hut
06.2013 - 09.2015
Associate of Arts - Communications
Lehigh Carbon Community College
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