Adriana Marin De Pascual
Belleville,NJ
Summary
Self-motivated and experienced costumer service professional with successful and demanding career specialties towards the hospitality and food service career, dominating a enthusiastic efficiently proven reputation as a team member. Ambitious to secure a server position while committing with detailed knowledge, leadership capabilities, accuracy and problem-solving expertise regarding fast faced restaurant environments to ensure costumer service satisfaction and loyalty towards the company.
Overview
7
7
years of professional experience
Work History
Manager's Assistant
La Cremeria Lominy
10.2017 - 09.2020
- Ran errands to support daily needs of management.
- Responded to and directed incoming calls and other communication.
- Resolved basic computer and office equipment issues through troubleshooting.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Monitored expired and product quality.
Cashier
Chipotle Grill
05.2021 - 02.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Learned duties for various positions and provided backup at key times.
- Handled cash with high accuracy and took care to check bills for fraud.
- Adapted to challenging and unsatisfied guests.
- Learned how to maintain a positive attitude when under pressure.
Server
La Fortaleza
03.2022 - 09.2024
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Inspected dishes and utensils for cleanliness.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Ensured compliance with health department regulations through consistent monitoring of cleanliness standards throughout the dining area.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Prepared specialty desserts for customers for special occasions.
- Checked guests' identification before serving alcoholic beverages.
- Improved communication between front-of-house and back-of-house teams, resulting in smoother operations during peak hours.
- Empathetic towards the guest's concerns and necessities.
- High stamina level to complete work day successfully.
- Confident teamwork member, always willing to learn from staff members and share professional capabilities.
- Precise instincts ensuring that all senses are intact while on the clock.
Education
Psychology
IEU University
Puebla, MexicoSkills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Memory retention
- Food safety understanding
- Sales Techniques
- Performance Improvement
- Allergy awareness
- Cool Under Pressure
Timeline
Server
La Fortaleza
03.2022 - 09.2024
Cashier
Chipotle Grill
05.2021 - 02.2022
Manager's Assistant
La Cremeria Lominy
10.2017 - 09.2020
Psychology
IEU University
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