Daniel Betancurt
El Monte,CA
Summary
Safety-conscious security team member with excellent communication skills and eye for detail. Physically dexterous to monitor premises through advanced security cameras. Skilled at handling and resolving conflicts professionally. Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Security Guard
Allied Universal Security Services
06.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Responded quickly to emergency situations to assess and deflect issues.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
Cashier
Peeps Mexican Food
12.2021 - 08.2022
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Cashier Team Lead
Wendy's
06.2019 - 12.2021
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Helped customers complete purchases, locate items, and join reward programs.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Customer Service Cashier
Best Buy Inc
07.2020 - 11.2021
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Answered product questions using knowledge of sales and store promotions.
Customer Service Cashier
Home Depot
01.2019 - 07.2020
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Education
High School Diploma -
Mountain View High School
El Monte, CA06.2021
Skills
- Security Camera Monitoring
- Customer Service
- Product Merchandising
- Cash Handling
- Guest Services
- Payment Collection
- Product Knowledge
- Cash Management
- Time management
- Teamwork and collaboration
Languages
Spanish
Native or Bilingual
Timeline
Security Guard
Allied Universal Security Services
06.2023 - Current
Cashier
Peeps Mexican Food
12.2021 - 08.2022
Customer Service Cashier
Best Buy Inc
07.2020 - 11.2021
Cashier Team Lead
Wendy's
06.2019 - 12.2021
Customer Service Cashier
Home Depot
01.2019 - 07.2020
High School Diploma -
Mountain View High School