Daniel Biller
Loan Originator
San Jose,CA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Mortgage Loan Originator
Mutual Of Omaha
San Jose, CA
03.2022 - Current
- Collaborated with sales agents, financial planners and accountants to attract clients and enhance beneficial partnerships.
- Resolved discrepancies between borrowers, lenders and financial institutions with detail orientation and efficiency.
- Worked with underwriters to fix application problems and resolve issues.
- Reviewed loan files and updated to match current standards.
Hearing Office Director
Social Security Administration, SSA
San Jose, CA
05.2017 - 11.2021
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
- Managed office operations while scheduling appointments for department managers.
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
- Delivered performance reviews, recommending additional training or advancements.
- Developed standard operating procedures for all administrative employees.
Assistant District Manager
Social Security Administration, SSA
San Jose, CA
05.2012 - 04.2017
- Strengthened work processes to improve and meet customer service goals.
- Developed and coached new supervisors and employees to exceed agency performance standards.
- Reviewed employee appraisals, proposed policy changes and other documents and provided feedback for improvement.
- Completed budgeting and procurement activities and forecasted future needs.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
Education
Bachelor of Arts - Urban And Environmental Planning
University of Virginia
Charlottesville, VA 08.1999 - 05.2003
Skills
Office management
undefinedTimeline
Mortgage Loan Originator
Mutual Of Omaha
03.2022 - Current
Hearing Office Director
Social Security Administration, SSA
05.2017 - 11.2021
Assistant District Manager
Social Security Administration, SSA
05.2012 - 04.2017
Bachelor of Arts - Urban And Environmental Planning
University of Virginia
08.1999 - 05.2003
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