Daniel Billings
Yukon,OK
Summary
Driven by a passion for operational excellence and exceptional customer service, I significantly enhanced restaurant profitability and customer satisfaction as a self-employed Restaurant Owner/Operator. At Dell Computers, I honed my problem-solving skills and technical acumen, ensuring seamless IT operations. My leadership fosters team collaboration and drives results, with a proven track record in financial planning and conflict resolution.
Overview
12
12
years of professional experience
Work History
Restaurant Owner/Operator
Self-employeed
02.2013 - Current
- Collaborated with local community organizations on various initiatives to boost brand visibility while giving back to the community.
- Cultivated a loyal customer base by consistently delivering exceptional dining experiences that exceeded expectations.
- Expanded catering services for private events resulting in increased revenue streams from off-site offerings.
- Boosted revenue through targeted marketing campaigns, special events, and promotions.
- Managed financial aspects of the business including budgeting, forecasting, cash flow management, and financial reporting to stakeholders.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Increased restaurant profitability with cost-effective inventory management and strategic pricing strategies.
- Enhanced customer satisfaction by implementing efficient service processes and training staff on exceptional customer service techniques.
- Implemented high-quality food safety protocols to ensure the health and well-being of patrons and maintain compliance with regulations.
- Developed strong relationships with vendors to secure favorable pricing agreements, ensuring timely deliveries of quality products.
- Streamlined operations by developing and implementing effective workflow systems, optimizing staff scheduling, and minimizing waste.
- Improved employee retention by fostering a positive work environment, offering competitive compensation packages, and providing opportunities for growth and development.
- Mentored employees in professional development opportunities, enhancing their skillsets and career growth potential within the company.
- Managed payroll, daily deposits, and cost controls.
- Recruited, hired, and trained talented staff to fill vacancies.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Motivated staff to perform at peak efficiency and quality.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Oversaw food preparation and monitored safety protocols.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Worked on repair of equipment to maintain high efficiency and profit.
- Handled the role of HR and dealt with conflict resolutions between employees.
IT Technician
Dell Computers
06.2012 - 05.2013
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners.
Education
Computer Science -
Canadian Valley Technology Center - Cowan/Yukon/Czech
Yukon, OKYukon High School
Yukon, OK2012
Skills
- Operational Efficiency
- Online Ordering Management
- Local Regulations Compliance
- Food presentation
- Small business operations
- Staff Leadership
- Customer Engagement
- Schedule Management
- Building Maintenance
- Staff Supervision
- POS System Operation
- Vendor Relations
- Cost Control
- Business Planning
- Financial Planning
- Complaint Investigation
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Multitasking
- Critical Thinking
- Money Handling
- Decision-Making
- Conflict Resolution
- Professionalism
- Interpersonal Communication
- Training and Onboarding
Timeline
Restaurant Owner/Operator
Self-employeed
02.2013 - Current
IT Technician
Dell Computers
06.2012 - 05.2013
Computer Science -
Canadian Valley Technology Center - Cowan/Yukon/Czech
Yukon High School