Daniel Bindewald
Punta Gorda,Florida
Summary
Motivated, goal oriented, business manager with over seven years in customer service. Hardworking, dedicated, and analytical individual who loves to help people, and solve problems while constantly learning.
Overview
9
9
years of professional experience
Work History
Line Service Technician
Port Charlotte Airport Authority
Punta Gorda, FL
01.2024 - Current
- Performed daily maintenance and inspections of aircrafts, ensuring safety regulations were met.
- Provided exceptional customer service to patrons in line service operations.
- Assisted with fueling aircrafts and other ground support equipment as needed.
- Maintained accurate records of fuel transactions and inventory levels.
- Assisted customers with ground transportation needs such as rental cars or hotel reservations.
- Operated tugs, belt loaders, lavatory trucks, air stairs. for the movement of aircrafts on the ramp area.
- Conducted refueling operations following established safety protocols and procedures.
- Troubleshot minor mechanical problems on various ground support equipment including conveyors, carts, pallet jacks.
- Managed fueling operations by monitoring fuel inventory levels and ordering additional supplies when necessary.
- Operated tugs, fuel trucks and transport vehicles, also providing shuttle services for passengers, luggage and ground crew.
- Employed radio communications to coordinate and direct vessel and ramp movement for incoming and outbound flights.
- Communicated with flight dispatch personnel regarding incoming or outgoing aircraft.
Store Manager
Lightning Fast Car Wash
Venice, FL
11.2022 - 12.2023
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Updated POS system with new products and promotional offers.
- Performed troubleshooting and repairs on a variety of electronic equipment, including computers, servers, and peripherals.
- Diagnosed system malfunctions and identified solutions to resolve technical issues.
- Performed preventative maintenance on mechanical equipment and machinery.
- Assisted in the installation of new machines and equipment.
- Replaced worn or defective parts with new ones.
- Responded to customer inquiries and complaints via phone, email, and in-person.
- Developed relationships with customers to ensure their satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained updated knowledge through continuing education and advanced training.
Forklift Operator
Cheney Brothers Inc.
Punta Gorda, FL
09.2021 - 10.2022
- Employee of the month for two separate months
- Maintained accurate records of all inventory movements including deliveries, receipts and shipments.
- Performed daily maintenance checks on forklifts to ensure optimal performance.
- Organized warehouse shelves and racks for efficient retrieval during order fulfillment process.
- Maintained current forklift training and certification as required by company policies.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
Store Manager
Richie's Express Carwash
Parker, Colorado
02.2017 - 07.2021
- Encouraged team-oriented culture with common sales, service, and productivity goals
- Advanced from customer associate to store manager in one year with over 25 employees
- Scheduled employees and delegated assignments to meet coverage needs and maintain store standards
- Set clear performance expectations for employees and implemented improvement plans to help each reach targets
- Held team accountable to policies and procedures with regular monitoring and worked diligently to bring lagging employees up to standards
- Recognized as Store Manager of the Year/ Years during (2019-2021) based on superior sales and customer satisfaction results
- Recognized for excellence in building and motivating management and hourly teams
- Monitored team safety and protected employees from harm with strict requirements over equipment use, chemicals handling, and other areas of concern
- Advanced store sales position, restructuring departments and modeling customer service techniques to employees
- Reversed poor performing store by revising systems, processes, training programs, and personnel
- Taught employees how to connect with customers, build trust, and independently handle routine concerns.
Line Associate
Waterway Gas and Wash
Aurora, Colorado
11.2015 - 01.2017
Lifeguard
Highlands Ranch Rec Centers Eastridge
Highlands Ranch, Colorado
01.2015 - 12.2015
Education
High School Diploma -
Legend High School
Skills
- Customer service
- Staff Management
- Systems implementation
- Revenue growth & Enhancement
- Oversee administrative functions
- Employee training and development
- Mechanical Troubleshooting
- Product promotion
- Performance Improvement
- Team building and leadership
- Networking and collaboration
- National Air Transportation Association certified
- Forklift certified
Timeline
Line Service Technician
Port Charlotte Airport Authority
01.2024 - Current
Store Manager
Lightning Fast Car Wash
11.2022 - 12.2023
Forklift Operator
Cheney Brothers Inc.
09.2021 - 10.2022
Store Manager
Richie's Express Carwash
02.2017 - 07.2021
Line Associate
Waterway Gas and Wash
11.2015 - 01.2017
Lifeguard
Highlands Ranch Rec Centers Eastridge
01.2015 - 12.2015
High School Diploma -
Legend High School
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